Financial Services Representative

Union Square Credit Union; Wichita Falls (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Union Square Credit Union in Wichita Falls, TX seeks a Member Service Representative to act as liaison between members and the credit union, handling accounts, inquiries, and daily member needs.

Responsibilities include greeting members, answering questions about products, opening accounts, processing requests, and promoting services. Strong customer service and BSA/AML awareness are essential.

Qualifications

• Prior loan interviewing and processing experience is desirable.
• Strong customer service and communication skills.
• Ability to operate a computer terminal and banking software.
• Knowledge of credit union products and services.
• Ability to balance accounts and handle confidential information.

Responsibilities

• Greet and welcome members and visitors in a professional manner and provide prompt, efficient service in processing transactions.
• Provide in-person and by-telephone information about credit union products or policies.
• Respond to emails or electronic requests with professional, prompt service.
• Resolve member issues and direct to appropriate person for assistance.
• Open new accounts and service existing accounts; set up account files and provide required information.
• Handle transfers, loan payments, share withdrawals, and other member requests.

Skills

Customer service

Communication

Cash handling

BSA/AML compliance

Education

High school diploma or equivalent

Job description

POSITION SUMMARY:

Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for all members, interview, and professionally handle the member’s daily needs.

Description

POSITION SUMMARY:

Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for all members, interview, and professionally handle the member’s daily needs.

Requirements

DUTIES AND RESPONSIBILITIES:

• Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
• May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
• Respond to members’ requests, problems, and complaints, resolve issues, and/or direct them to the appropriate person for specific information and assistance.
• Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
• Conduct orientation interviews on credit union services and programs with each new credit union member. Up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted.
• Promote credit union products and services based on member needs that are obtained from member interviews and/or review of members’ accounts. Actively cross-sell products.
• Provide information on investment alternatives to members wishing to deposit funds with the credit union.
• Assist members in balancing their accounts. Assist members in opening individual retirement accounts.
• Check names against designated lists in compliance with BSA/AML/OFAC policy and procedures.
• Interact with coworkers and members in a friendly and courteous manner. Promote teamwork by assisting others when needed or when work is completed.
• Secure and safeguard at all times the confidential information of members, employees, and the Credit Union pertaining to accounts, security, and personal information.
• Responsible for knowing and adhering to USCU policies and procedures as outlined in the employee handbook and training manuals.
• Comply with all state and federal regulations related to this job and the Credit Union.
• Perform other duties as assigned by the supervisor, management, or Human Resources.

Required Knowledge And Abilities

Prior experience in loan interviewing and processing, customer service, clerical office work, and administrative support is desirable. Ability to collect and analyze data. Knowledge of new accounts, IRA, CD’s, loans, wires, safe deposit boxes, online banking, and all products such as GAP, Extended Warranty, and Credit Life and Disability. Ability to operate a computer terminal, windows based computer programs. Strong social and communication skills. Excellent telephone manners and techniques.

Education

High school diploma or equivalent.

Physical Requirements

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations that pose no hardship to Union Square or severe health or safety risk to others may be made to enable individuals with disabilities to perform the essential functions.

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Vision requirements include close vision and ability to adjust focus.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Light work that includes moving objects up to 20 pounds.

Union Square Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws