New Accounts Representative

CNB Bank; Hagerman Heights (NM); On-site; USD 25,000 - 37,000; Full time

Job summary

CNB Bank in Carlsbad, NM seeks a New Accounts Representative to open and maintain customer accounts and provide exceptional service. You will assist with deposits, online banking, debit card support, and regulatory tasks in a full-time in-person role.

Responsibilities include opening/maintaining accounts, processing disputes, verifying identities, and supporting branch operations with elevated teller duties. Prior banking or customer service experience is preferred.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Previous banking or customer service experience preferred.
• Knowledge of banking terminology and deposit account operations.
• Basic understanding of financial reports and account research procedures.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

Responsibilities

• Open and service deposit products, including checking accounts, savings accounts, IRAs, and CDs.
• Assist customers with account reconciliations and provide requested documentation and records.
• Process requests for check reorders and account maintenance updates.
• Handle disputes, including Reg E and ATM/debit card issues, and provide documentation as needed.
• Enter customer information accurately into banking systems and coordinate deposits for new accounts.
• Support Online and Mobile Banking functions, including password resets and enrollment.
• Provide elevated teller support and assist with account research and regulatory duties.

Skills

Customer service

Attention to detail

Analytical thinking

Communication skills

Multitasking

Education

High school diploma or GED

College coursework preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

New Accounts Representative

Full-Time In Person Carlsbad, NM, US

7 days ago Requisition ID: 1114

Salary Range: $18.00 To $27.00 Hourly

Job Title: New Account s Representative

Department: Operations

Reports To: New Account s Manager/Branch Manager

POSITION SUMMARY

The New Accounts Representative is responsible for opening and maintaining customer accounts while delivering exceptional customer service and operational support. This position assists customers with deposit products, electronic banking services, debit card maintenance, dispute resolution, and account servicing functions. The role also supports branch operations through elevated teller support, account research, and compliance-related responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers with account reconciliations and provide requested documentation and account records.
• Process customer requests for check reorders and account maintenance updates.
• Develop and maintain working knowledge of account maintenance procedures, including account changes and closures.
• Open and service deposit products, including checking accounts, savings accounts, IRAs, and Certificates of Deposit (CDs).
• Initiate and process customer dispute claims, including Electronic Funds Transfer Act (Reg E) disputes.
• Assist customers with ACH disputes, indemnity agreements, forgery affidavits, and related documentation.
• Gather, verify, and accurately enter customer information into the bank’s systems and databases.
• Coordinate deposit transactions related to new account openings and provide customers with receipts and documentation.
• Investigate and resolve ATM and debit card transaction errors and discrepancies.
• Provide support for Online and Mobile Banking services, including password resets, enrollment assistance, and mobile app support.
• Support debit card servicing functions, including: POS and ATM limit adjustments, Card reissuance, Travel notifications, PIN resets and changes
• Review and verify account maintenance completed by team members to ensure accuracy and compliance with internal procedures.
• Assist customers with IRA contributions and distributions in accordance with applicable regulations and bank procedures.
• Support CD maintenance requests, including contributions, withdrawals, and rate change requests.
• Conduct daily reviews of operational reports, including open/closed account reports for checking and savings, as well as debit card activity reports.
• Verify customer identity and required documentation in compliance with Bank Secrecy Act (BSA) and Customer Identification Program (CIP) requirements prior to account opening.
• Maintain, organize, and retain records in accordance with bank policies and regulatory guidelines.
• Provide elevated teller and customer service support as needed.
• Promote bank products and services that meet customer financial needs.

EDUCATION and/or EXPERIENCE

• High school diploma or GED required; college coursework preferred.
• Previous banking or customer service experience preferred.
• Knowledge of banking terminology and deposit account operations.
• Basic understanding of financial reports and account research procedures.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail, accuracy, and organizational skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.