*NEW* 6 Months Contract Call Centre (Banking) ($4K) #NJA

Recruit Express; Orchard (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial services company in Orchard, Nebraska, is seeking a customer service representative to handle customer interactions, resolve issues, and contribute to service quality. The role involves cross-selling products and working towards productivity improvements. The salary range is between $3,500 and $4,000. Interested candidates should send their resumes to the provided email address.

Responsibilities

• Handle customer interactions via phone and/or emails within stipulated timeframe.
• Cross-sell bank products and services when appropriate.
• Perform channel migration to automated channels.
• Contribute to Contact Centre service quality KPIs for awards.
• Provide feedback on workflow and productivity improvements.
• Resolve customers' feedback/issues within guidelines.

Job description

*Banking Industry*

Responsibilities

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements
• Resolve customers’ feedback/ issues within guidelines

SALARY RANGE: $3,500 TO $4,000

Interested applicants can send their detailed resumes to [e-mail] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599