Nevada Cares Campus - Overnight Lead Support Staff

Volunteers of America Northern California and Northern Nevada; Reno (NV); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Volunteers of America Northern California and Northern Nevada is seeking an Overnight Lead Support Staff for the Nevada Cares Campus in Reno. This full-time role runs Thursday through Monday, 10:45 pm to 7:15 am, offering a comprehensive benefits package for staff working 30+ hours per week.

The Lead Support Staff will supervise a team, ensure safety and quality service, and coordinate daily operations for residents and program activities at the shelter.

Formación

• Must have a High School diploma or GED and basic report-writing ability.
• Six months of experience working with the homeless population is required.
• Demonstrated ability to write accurate and timely reports.
• Experience leading or directing teams is highly desired.
• Must be flexible to work irregular hours and be a team player.

Responsabilidades

• Lead Support Staff daily to meet Nevada Cares Campus objectives.
• Explain campus rules and program regulations to participants.
• Ensure intakes are completed correctly for all programs.
• Maintain HMIS data accuracy and daily reports.
• Coordinate bed assignments, showers, and other routines.
• De-escalate crises and provide emergency assistance as needed.
• Prepare shift logs, incident reports, and notices.
• Communicate clearly with leadership and Washoe County staff.
• Assist with staff scheduling and provide direction to team members.

Conocimientos

Teamwork

Communication

Crisis de-escalation

Organizational skills

Policy interpretation

Decision making

Educación

High school diploma or GED

Herramientas

Computer skills

Descripción del empleo

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION

VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION

VOA is recruiting for an Overnight Lead Support Staff position for our Nevada Cares Campus. This is a full-time position Thursday-Monday (Tuesday and Wednesday off) from 1045 pm - 715 am the following day. The Nevada Cares Campus offers a safe place and a way forward for men and women experiencing homelessness in the Reno area. In partnership with Washoe County, the Nevada Cares Campus provides emergency shelter for up to 600 adult individuals and couples. Clients can bring their pets and possessions with them as they access support services and case management. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY

In addition to the Support Staff duties, the Lead Support Staff is responsible for leading their team in the daily responsibilities. The Lead Support Staff will first lead by example of their exemplary execution of shift responsibilities. The Lead Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performing all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES

• Responsible for performing daily work requirements to achieve established objectives of the Nevada Cares Campus.
• Explain campus and program rules and regulations to participants.
• Ensure intakes are completed correctly for all programs.
• Make sure information is reported in HMIS correctly.
• Coordinate bed/sleeping assignments, showers, laundering, and other daily routines.
• De-escalate crisis before it develops and respond to the situation in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks as needed to meet the health/sanitation requirements of the city and county.
• Complete shift logs, incident reports, and banning notices as appropriate.
• Respond to all client questions and concerns.
• Respond to all employee questions and concerns, provide direction to Support Staff as needed.
• Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
• Check people into campus as needed.
• Maintain clear, thorough, routine communication with the Nevada Cares Campus Leadership team and Washoe County staff.
• Assist Shelter Supervisors with Support Staff work assignments, the direction of duties, and scheduling as needed.
• Respond to and address Support Staff scheduling emergencies. Provide emergency shift coverage as needed.
• Serve as the point person for emergencies. Assess the immediacy of the emergency, and notify the Nevada Cares Campus Leadership team and Washoe County staff when appropriate.
• Report any noted issues, including staffing, client, personnel, safety, etc., to the appropriate Nevada Cares Campus Leadership team member.
• Perform other program-related duties as assigned.
• Responsible for assistance with client development.
• Support the Nevada Cares Campus Leadership team in implementing plans to assist the residents in successfully completing the program.
• Role model positive behavior to help clients as they work towards self-sufficiency.
• Responsible for all areas of daily program maintenance in compliance with company policies.
• Document and report all client concerns and/or infractions that can impact the program’s security.
• Complete all shift logs, observation logs, incident reports, and banning notices.
• Monitor program equipment and supplies inventory and take appropriate action to replace or restock as needed.
• Secure approval for exceptions to standard policy.
• Notify management of potential workflow problems and resource needs necessary to attain performance standards.
• Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
• Direct available resources as required.
• Perform assigned leadership duties of Support Staff.
• Responsible for site activities and outcomes in the absence of the Shelter Supervisor.
• Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
• Responsible for the assistance of training and development of new staff.
• Assist the Shelter Supervisor in department orientation and training new employees as requested to assure quality work outcomes.
• Identify ongoing training for new and existing staff and report needs to management.
• Serve as part of the program development team by providing information and support for developing quality operations.
• Maintain an above-average working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.
• Responsible for self-development.
• Continually learn and enhance technical and interpersonal skills.
• Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

EDUCATION AND EXPERIENCE

Must have a high school diploma or GED. Six months of experience working with the homeless population is required. Demonstrated ability to write accurate and timely reports. Experience leading or directing teams is highly desired. Homeless shelter experience preferred. Must have extensive knowledge of the shelter and outreach policies and procedures or the ability to interpret the policies and procedures and ensure adherence to the policies and procedures. Will have a demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and be willing to function as a team member. Computer skills required. A valid Nevada driver’s license, proof of insurance, and the ability to meet the organization’s insurance carrier guidelines are required.

SPECIFIC SKILLS REQUIRED

• Ability to interpret policies and procedures and answer questions.
• Ability to proactively resolve problems.
• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crisis situations and assist residents and staff in emergencies
• Organizational skills
• Computer skills
• Analytical and decision-making ability

PHYSICAL REQUIREMENTS

• Lift and move up to 40 pounds
• Physically able to safely maneuver the weight distribution of a client in an emergency
• Stand, walk, bend, stoop, and sit frequently
• Climb stairs as needed
• Kneel occasionally

USD $28.12 - USD $28.12 /Hr.