Network Voice Engineer

lennar; USA; Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

This on-site role in Miami is for a Network & Telecom Support Engineer II. You will help support enterprise network infrastructure, telephony platforms, and cloud connectivity, keeping critical systems running and secure.

Day-to-day work covers monitoring, troubleshooting, and maintenance, with opportunities to contribute to SD-WAN deployments, automation, and platform upgrades alongside senior engineers and cross-functional IT teams.

Qualifikationen

• Bachelor's degree or equivalent practical experience.
• 1-2 years of networking/telecom IT infrastructure experience.
• Foundational knowledge of computer networking.
• Exposure to data centers or cloud infrastructure is a plus.

Aufgaben

• Operate and troubleshoot enterprise network infrastructure.
• Assist with network deployments and changes.
• Support automated configuration and deployment workflows with CI/CD.
• Contribute to SD-WAN deployments and cloud connectivity initiatives.
• Monitor network health and issue resolution.
• Collaborate with teams and participate in 24/7 on-call rotation.

Kenntnisse

Networking basics

VoIP concepts

Scripting interest

On-call support

Ausbildung

Bachelor's degree or equivalent practical experience

Tools

Cisco/Meraki

Cisco Catalyst

Cisco Nexus

Palo Alto Networks

Jobbeschreibung

THIS ROLE IS ON-SITE IN MIAMI

Network & Telecom Support Engineer II

Build Your Career in Network Engineering and Telecommunications

About the Role

Are you an IT professional who enjoys troubleshooting technical challenges, keeping critical systems running, and learning how enterprise technology works behind the scenes? Join our team as a Network & Telecom Support Engineer II , where you'll help support the network infrastructure and telephony platforms that keep our business connected.

In this role, you'll gain hands-on experience supporting enterprise networking, cloud-based telephony, contact center platforms, and network automation. You'll work alongside experienced engineers and cross-functional IT teams to maintain reliable, secure, and efficient systems while developing your technical skills and expanding your knowledge of modern infrastructure technologies.

Your day-to-day work will focus on operational support, monitoring, troubleshooting, and maintenance. As you grow in the role, you'll have opportunities to contribute to network deployments, automation initiatives, technology upgrades, and process improvements alongside senior engineers.

If you're curious, collaborative, and motivated to build your expertise across networking and telecommunications, this is an opportunity to make a meaningful impact while growing your career.

What You'll Do

Network Infrastructure and Connectivity

• Support the daily operation, maintenance, and troubleshooting of enterprise network infrastructure, including routers, switches, firewalls, and wireless access points.
• Assist with network implementations and configuration changes, following established standards and best practices.
• Support automated network configuration and deployment workflows, including processes that use CI/CD practices.
• Contribute to SD-WAN deployments and cloud connectivity initiatives that improve network performance, reliability, and efficiency.
• Help monitor network health, identify potential issues, and maintain reliable connectivity across the business.

Cloud Telephony and Contact Center Platforms

• Support the operation and administration of cloud-based telephony platforms, including Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center.
• Help maintain the communication systems used by internal teams, the IT Service Desk, Sales, and Customer Care.
• Assist with system configurations, integrations, upgrades, migrations, and new implementations.
• Monitor platform performance and usage metrics to identify issues and opportunities to improve reliability and the user experience.
• Collaborate with team members to troubleshoot voice, connectivity, and contact center issues.

Technical Operations and Troubleshooting

• Provide Tier 2 network and telephony support in partnership with the Service Desk, investigating issues and working toward timely resolution.
• Participate in a 24/7 on-call rotation to help maintain the availability of critical network and telephony services.
• Monitor infrastructure performance and help identify and address potential issues before they affect users.
• Support security-related configuration changes, infrastructure upgrades, vulnerability remediation, and routine maintenance.
• Work with technology vendors and public switched telephone network (PSTN) partners to resolve service issues and coordinate upgrades.

Automation, Documentation, and Continuous Improvement

• Help maintain accurate network diagrams, system configurations, technical documentation, and standard operating procedures.
• Identify repetitive tasks and opportunities to improve operational efficiency through scripting, workflow automation, and emerging AI-enabled tools.
• Support the use of GitHub, automation tools, and CI/CD practices to improve consistency and reliability.
• Contribute to process improvements that reduce manual effort, strengthen service quality, and improve the experience for end users.
• Help create technical documentation and user guidance that make systems easier to support and use.

What You'll Bring

Education and Experience

• A bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field, or equivalent practical experience.
• Approximately 1-2 years of relevant experience in networking, telecommunications, IT infrastructure, or technical support.
• Foundational knowledge of computer networking and an interest in developing deeper expertise in enterprise network and telephony technologies.
• Exposure to enterprise office environments, data centers, or cloud infrastructure is a plus.

Technical Skills

Networking

• Foundational knowledge of routers, switches, firewalls, wireless networking, and network troubleshooting. Familiarity with Cisco/Meraki, Cisco Catalyst, Cisco Nexus, or Palo Alto Networks is a plus.

Telephony and Communications

• Understanding of VoIP and SIP fundamentals. Exposure to Cisco Webex, cloud telephony, or contact center platforms is beneficial.

Automation and DevOps

• Interest in