Network Technician Union 9 4159hr

Delaware River Port Authority; Camden (NJ); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Delaware River Port Authority in Camden, NJ seeks a Network Technician to provide Level 1/2 tech support for servers, desktops, networked devices, and software. You will troubleshoot end-user problems, install and configure Windows workstations, and assist with network cabling and equipment.

The role requires strong communication, documentation, and ability to work with vendors. Eligible candidates should have five years of relevant experience, basic networking knowledge (TCP/IP), and

Qualificações

• Minimum of five (5) years of relevant work experience.
• Current experience providing Level two technical desktop and network support in a large multi-platform environment or one year with a Microsoft Certified Professional certificate.
• Thorough knowledge of Windows, Microsoft Office, computer troubleshooting and operating systems.
• Understanding of basic networking as it relates to computers and peripherals; TCP/IP is required.
• Proficiency with spreadsheet and word processing software.

Responsabilidades

• Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by end-users.
• Configure and install Windows workstations and associated peripherals for end-users.
• Log requests, monitor progress, track problem resolution, and communicate with manager on unresolved issues.
• Work with vendors to resolve hardware OS issues and test possible solutions; analyze bugs and implement fixes.
• Collaborate with IS staff to solve hardware and application problems for end-user computing needs.
• Recommend enhancements to system capabilities and performance; optimize computer usage.
• Enforce network security and installation procedures; participate in relevant projects.

Conhecimentos

Troubleshooting

Windows OS

Networking

End-user support

Documentation

Formação académica

Five years experience

Bachelor's degree preferred

Microsoft Certification preferred

Ferramentas

Microsoft Office

TCP/IP

Descrição da oferta de emprego

Position Purpose

Provide Level 1/2 technical support. Identify, troubleshoot and resolve problems encountered by users of various servers, desktop systems, network, internet and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Essential Duties and Responsibilities

1. Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by end-users.
2. Configure and install Windows workstations and associated peripherals for end-users.
3. Use established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems.
4. Work with vendors to resolve hardware operating system issues; research and test possible solutions and implements solutions. Analyzes bugs in system and application software; research and test possible solutions; implements solutions.
5. Work with other IS staff to solve hardware and application problems to meet end-user computing needs.
6. Optimize computer usage by researching and recommending enhancements to system capabilities and performance.
7. Enforce the Authority’s network security and installation procedures.
8. Represent and is responsible for completion of relevant projects. May involve interaction with other departments and outside contractors.
9. Maintain manual and electronic documents, files, and records (e.g., work order logs, inventory, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.
10. Maintain inventory of computers, laptops, etc., including type, serial #, and end-users names.
11. Maintain and monitors software licensing records as it relates to computer and peripherals.
12. To effectively perform this job, the Network Technician must possess medium level troubleshooting skills, including application of each individual piece of equipment and the software supporting it.
13. Thorough knowledge of terminology and acronyms are required.
14. Ability to correct user error problems as well as providing procedures on the operation of the equipment.
15. Must be available to work rotation shifts as assigned.
16. Performs other related duties as required and assigned.

Skills/Knowledge/Abilities

1. The individual must demonstrate the ability to organize and analyze complex and diverse information and use same to resolve problems in a timely manner. The individual must understand the business implications of decisions he or she makes and must align his/her work with organizational goals and strategies.
2. Must understand the organization’s strengths, weaknesses, external threats, opportunities, its markets, and competition in order to develop and implement strategies that are aligned with and designed to achieve organizational goals and successes.
3. The individual must be willing to continuously build knowledge and skills and share expertise with others and set and achieve challenging goals.
4. The individual must be able to manage difficult customer situations and respond promptly to customer needs. Maintenance of confidentiality is essential.
5. The individual must be able to speak and write clearly in order to communicate clearly and effectively, at all levels, both internally and externally. Must be able to demonstrate group presentation skills.
6. The individual must display openness to others’ views; must be able to balance team and individual responsibilities. Must contribute to building positive team spirit by supporting everyone’s efforts to succeed.
7. The individual must show respect and sensitivity for cultural differences and work toward promoting a harassment free environment and a diverse workforce. The individual must treat everyone with respect, work with integrity, and uphold and support organizational values and goals.
8. The individual must follow all organizational policies and procedures, complete tasks correctly and on time.
9. The individual must display willingness to make timely decisions and be able to support said decisions, exhibit sound and accurate judgments and include the appropriate people in the decision-making process. Must be willing to adapt to changes in the work environment.
10. The individual must be able to prioritize and plan work activities using time efficiently. He or she must react well under pressure and accept responsibilities for his/her own actions. Must possess leadership qualities and interpersonal skills. The individual must respond to management direction.
11. The individual must demonstrate accuracy and thoroughness, apply feedback to improve performance and monitor own work to ensure quality. Generate suggestions to improve individual and departmental performance.
12. The individual must be always punctual and ensure that work responsibilities are covered in his/her absence.
13. Must be highly motivated, decisive, self-confident, flexible, and possess sound business judgment.

Supervisory Responsibilities

N/A

Education and/or Experience

Required:

• Minimum of five (5) years of relevant work experience.
• Current experience providing Level two technical desktop and network support in a large multi-platform environment OR one year of experience and a Microsoft Certified Professional certificate.
• Thorough knowledge and demonstrated proficiency in: Windows, Microsoft Office, computer troubleshooting, computer operating systems, and problem- solving skills.
• Understanding of basic networking as it relates to computers and peripherals; TCP/IP is required
• To perform this job successfully, an individual should have knowledge of spreadsheet software and word processing software.

Preferred:

• Bachelor's degree preferably in Computer Science
• Microsoft, A+, and Network+ certifications are a plus.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit (30%). The employee is required to stand and walk (50%) and lift, climb, bend (20%). The employee must occasionally lift, hold, and carry objects up to 25 + pounds. Have normal day and night-time vision, corrected or uncorrected. Have normal hearing, corrected or uncorrected. Must be able to perform all position functions. Must be able to physically operate all job-related equipment to position functions. The employee must maintain a neat and clean appearance.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. The employee must be organized, work well under pressure, and be able to prioritize assignments appropriately.
2. The employee must communicate well with the public and remain poised under pressure.
3. The employee must understand the importance of discretion and adhering to deadlines.

DRPA/PATCO is an Equal Employment Opportunity Employer