Network Technician & System Administrator (T2) for MSP

Caperion Computing Solutions LLC; Delray Beach (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading IT consulting company in Delray Beach is seeking a Network Technician & System Administrator. This role involves providing technical support, managing network hardware, and ensuring customer satisfaction. Ideal candidates will have strong organizational skills and technical expertise in networking and cloud services. Opportunities for growth and ongoing education are available.

Benefits

Paid vacation

Health care plan

Retirement plan with company contributions

Training and certification opportunities

Qualifications

• 3-5 years in similar roles.
• Certifications (CompTIA, MS, Cisco, ITIL) are a plus.

Responsibilities

• Provide remote help-desk support to end users.
• Install, configure, and troubleshoot desktop, server, and network hardware.
• Develop scripts to automate repetitive tasks.

Skills

Attention to Detail

Organizational Skills

Communication

Education

4-year college degree

Tools

PowerShell

VMWare

Hyper-V

Job description

This position is available immediately, offering competitive pay based on skill level and experience.

We are an established IT Consulting company and MSP with over 20 years in business. We provide technical support, integrations, and consulting services to commercial businesses. We are seeking a Network Technician & System Administrator who is eager to learn and grow within our organization. The ideal candidate must be highly organized, personable, and possess a positive attitude. Ability to work well in a team environment and meet deadlines is essential. A strong work ethic, reliability, and attendance are top priorities.

This is primarily a support role requiring onsite work in our Delray Beach office.

Key Responsibilities

1. Collaborate with team members in our Delray Beach office.
2. Provide remote help-desk support to end users.
3. Complete assigned research and project-related tasks.
4. Serve as Tier 2 escalation support for entry-level staff.
5. Participate in design projects involving environments, connectivity, and cybersecurity.
6. Create training materials and conduct training sessions for staff.
7. Develop scripts to automate repetitive tasks where feasible.
8. Communicate effectively with customers and team members via in-person, phone, and email.
9. Follow up post-job completion to ensure customer satisfaction.
10. Install, configure, and troubleshoot desktop, server, and network hardware.
11. Setup, monitor, and maintain servers and environments, both hosted and on-premise.
12. Configure and maintain secure connectivity across multiple locations and remote staff.
13. Monitor and service backups, security systems, and other critical services.
14. Provide basic end-user training on equipment and applications.
15. Maintain thorough documentation of all support interactions.
16. Work regular business hours and participate in after-hours emergency rotations as needed.

Requirements

All responsibilities of lower-tier staff as necessary.

Soft Skills

• Strong attention to detail
• Excellent organizational and logical thinking skills
• Ability to work under pressure and meet deadlines
• Effective communication of complex ideas
• Excellent interpersonal, communication, and writing skills

Technical Expertise

• Networking knowledge: subnetting, routing, NAT, design
• Cloud services: MS 365, Azure/Entra, AWS, backups, security
• Windows Servers: 2008-2022+, Active Directory, Group Policy, cloud integrations
• Understanding of modern security concepts
• Desktop OS: Windows 7-11+, Mac OS X
• Desktop Applications: MS Office, QuickBooks, ACT, etc.
• Connectivity troubleshooting: multi-WAN, routing, wireless, fail-over
• Network hardware: firewalls, routers, switches, VLANs
• Command line, PowerShell, scripting
• IP telephony concepts and technologies
• Experience with virtualization: VMWare, Hyper-V

Education and Work Experience

• 4-year college degree
• 3-5 years in similar roles
• Certifications (CompTIA, MS, Cisco, ITIL) are a plus
• Ongoing education and certifications required annually

Benefits

• Salary starting from $50,000 to $65,000 plus benefits
• Paid vacation, sick leave, holidays
• Health care plan
• Retirement plan with company contributions
• Company-provided equipment
• Reimbursement for approved expenses
• Training and certification opportunities
• Performance and compensation reviews
• Bonuses and incentives for performance and referrals
• Opportunities to grow and be challenged in your role

How to Apply

Apply through our website. Incomplete applications will be rejected without consideration.