Network Technician

TalentBurst, an Inc 5000 company; Montgomery (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Network Technician in Montgomery, AL. This full-time position involves monitoring and maintaining LAN/WAN networks, creating documentation in ServiceNow, and troubleshooting network issues. Ideal candidates will have a High School Diploma and at least one year of relevant experience, including call center support.

Qualifications

• 1 year of knowledge and/or experience with LAN/WAN maintenance and support.
• 1 year of call center/service desk experience.
• Experience with incident ticketing systems like ServiceNow or Remedy.

Responsibilities

• Monitor and maintain State of Alabama LAN/WAN networks.
• Create and update information in ServiceNow.
• Analyze the State Data Network to identify maintenance needs.

Skills

LAN/WAN maintenance

Call center/service desk

Troubleshooting

ServiceNow

Education

High School Diploma or GED

Job description

5 days ago Be among the first 25 applicants

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TalentBurst, an Inc 5000 company provided pay range

This range is provided by TalentBurst, an Inc 5000 company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $21.00/hr

Direct message the job poster from TalentBurst, an Inc 5000 company

These positions are very demanding as this is a Network Operation Center.

Will be required to work on Federal and State holidays

Will train on day shift from 8AM to 4PM. Will work alternating weekends.

The position is onsite, full-time in Montgomery, AL.

Schedule/shift: 12am - 8am

Position Description

• This is full performance level work involving applied and developmental technical tasks in data systems monitoring and maintenance.
• This role involves monitoring and maintaining State of Alabama LAN/WAN networks, including various types such as point-to-point, wireless, campus, VPN, and agency host computer configurations for statewide networks supporting voice and data circuits.
• Create and update information in ServiceNow, including incidents, requests, problems, configuration items, change requests, and status updates, ensuring timely and accurate documentation and proper reflection of services.
• Recognize alarms, alerts, and faults, respond promptly to observed problems, and report service or equipment faults immediately following standard procedures to maintain service reliability.
• Analyze the State Data Network using reports from network management systems, databases, spreadsheets, and other tools to identify equipment, circuits, or services needing preventive or corrective maintenance; initiate troubleshooting and involve appropriate technical support personnel.

Skills Required

• 1 year of knowledge and/or experience with LAN/WAN maintenance and support.
• 1 year of call center/service desk experience.
• Knowledge of voice and data circuits, troubleshooting, and research; experience with incident ticketing systems like ServiceNow or Remedy.

Skills Preferred

Experience Required

1 year of systems analysis experience/service desk.

Education Required

High School Diploma or GED.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Government Administration

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