Network Technician

NETSYNC; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Netsync Network Solutions is seeking a Network Technician to join our Houston, Texas team in an on-site NOC environment. The role emphasizes hands-on hardware troubleshooting, network appliance installations, and cross-department collaboration.

The ideal candidate will have 1+ years of IT experience, a solid understanding of routing, TCP/IP, and security, and a CCNA or equivalent certification. On-site work, strong communication, and customer service skills are essential.

Qualifications

• 1+ years of IT experience required.
• Solid understanding of networking and security including routing and TCP/IP protocols.
• Must be able to lift up to 40 lb and work on-site.

Responsibilities

• Maintain strong working relationships with customers and the team.
• On-site hardware failure handling for Netsync's Network Support contracts.
• Install network appliances and manage support cases in various systems.
• Coordinate with partners/vendors and cross-department teams.
• Ensure 24x7 availability by collaborating with the NOC team.
• Assist with continuous process improvements and end-user compute repairs.

Skills

Networking

Security

TCP/IP

Communication

Attention to detail

Teamwork

Education

High School Diploma or Equivalent

CCNA or equivalent

Valid Driver's License

Job description

Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance.

Detailed Description

We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.

Roles and Responsibilities

• Maintain strong working relationships with customer and team.
• Work on site hardware failure cases for Netsync's Network Support service contracts.
• Perform network appliance installations.
• Customer, Partner/Vendor and cross-department relationship/partnership management.
• Manage and update support cases in Customer, Netsync and OEM systems.
• Collaborate with team to maintain availability for 24x7 support.

Additional Duties

• Assist in continual improvement to further streamline and automate existing processes and procedures.
• Assist Netsync's NOC with Network Support cases.
• Continued technical education in the networking field.
• Assist with end user compute repairs.
• Upkeep of work area.
• Attend and contribute to weekly team meetings.
• Other responsibilities as assigned by management.

Skills and Experience

• 1 or more years' IT experience.
• Solid understanding of networking and security including routing/networking and TCP-IP protocols.
• Able to routinely lift at a minimum 40lb.
• Strong attention to detail.
• Strong communication skills
• Strong organizational skills
• Strong customer service skills
• Curiosity and strong desire to constantly learn.
• Proficient in Microsoft Office's suite of programs.

Minimum Qualifications/Technical and Education Requirements

• High School Diploma or Equivalent
• CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA)
• Valid Driver's License, and Clean Driving Record.