Network Technician

Quinnipiac University; Hamden (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

Quinnipiac University is seeking a Network Technician to join the Information Services team. The ideal candidate will monitor and maintain the university's core and wireless network infrastructure, including Cisco/core and Juniper/WiFi, while supporting campus routing and switching operations.

The role requires strong communication, teamwork, and the ability to work on-call, including evenings or weekends. A relevant degree (Associate’s required; Bachelor’s preferred) and at least three years of

Qualifications

• Minimum of three (3) years of experience designing, implementing, and maintaining enterprise network infrastructure.
• Hands-on with Juniper Wireless infrastructure and multiple routing protocols.

Responsibilities

• Monitor network health and perform routine maintenance of Cisco core/backbone and Juniper WiFi/access infrastructure.
• Support campus routing and switching operations and assist with configuration, testing, and maintenance activities.
• Assist with operation and troubleshooting of firewalls, DNS, DHCP, RADIUS, load balancers, VPNs, and authentication appliances.
• Install, patch, inventory, and document network equipment in data centers and campus locations.
• Participate in upgrades, new installations, and other technology projects with the team.
• Maintain network security practices and escalate security concerns as needed.
• Document network configurations, locations, cabling, and troubleshooting steps clearly.
• Respond to service requests and incidents in collaboration with stakeholders and vendors.

Skills

Enterprise network

Strong communication

Team collaboration

On-call readiness

Education

Associate's degree

Bachelor's degree preferred

Tools

Juniper Wireless

Routing protocols

DNS/DHCP/RADIUS

Firewalls

Job description

Overview

Quinnipiac University is seeking a customer focused Network Technician to join its Information Services team. Information Services serves as the University's central IT organization, providing technology infrastructure and support services across all campuses and location.

About Quinnipiac

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,700 students in more than 100-degree programs through its Schools of Business, Communications, Computing & Engineering, Education, Health Sciences, Law, Medicine, Nursing and the College of Arts & Sciences. Our 22 Division I teams have achieved remarkable success, boasting national and conference titles - including a 2023 NCAA national championship win in men's ice hockey, a trip to the Sweet 16 for our women's basketball team and NCAA Tournament appearances by many of our programs. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities.

The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and recently opened South Quad with three state-of-the-art buildings.

As Quinnipiac grows, the university remains guided by the core values that define our community and shapes the experience of every student and employee.

• We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner.
• We passionately care about our community. Everyone should feel welcome and valued.
• We boldly shape our university's future. We will forge a path of impact together.

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.

Responsibilities

• Monitor network health and perform routine maintenance of the University’s network, including primarily Cisco branded core and backbone infrastructure and primarily Juniper branded infrastructure for WiFi and access layer infrastructure
• Support campus routing and switching operations by assisting with configuration, troubleshooting, testing, and maintenance activities that help ensure reliable and secure connectivity from core systems to end-user devices
• Assist with the operation and troubleshooting of related network infrastructure and services, including firewalls, DNS, DHCP, RADIUS, load balancers, VPN platforms, and authentication appliances
• Install, patch, label, inventory, and document network equipment in data centers, network closets, and campus locations in support of server, storage, communications, wireless, and enterprise application environments
• Participate in network upgrades, equipment refreshes, new installations, and other technology projects by completing assigned technical tasks and coordinating with team members as needed
• Apply established network security practices when configuring, supporting, and troubleshooting network systems, and elevate potential security concerns through appropriate channels
• Maintain accurate documentation of network configurations, equipment locations, cabling, troubleshooting steps, and completed work in accordance with departmental standards
• Respond to network service requests and incidents in collaboration with Information Services staff, academic departments, vendors, and end users; resolve issues within scope and elevate more complex problems when appropriate

Education Requirements

• Associate's degree required
• Bachelor's degree in networking technology, computer science or a related field is preferred

Qualifications

• Minimum of three (3) years of experience supporting, designing, implementing, and maintaining enterprise network infrastructure
• Proficiency supporting multiple layers of enterprise-level network technologies including routing, switching, wireless networking and network services
• Hands-on with Juniper Wireless infrastructure, and experience with various routing protocols is preferred.
• Strong written and verbal communication skills with the ability to effectively explain complex technical concepts to both technical and non-technical audiences through documentation, email correspondence, presentations, and discussions
• Proven ability to work collaboratively with colleagues, stakeholders and senior leadership while contributing to a team oriented environment
• Ability to adapt to changing priorities, technologies and organizational needs in a fast paced environment
• Flexibility to work on call rotation and perform occasional maintenance or project work during evenings, overnight hours, and weekends
• Valid driver's license and the ability to travel between campus locations as needed

The anticipated salary range for this position is $60,000 - $80,000. At the time of offer, the final salary will be determined based on the selected candidate's qualifications, including relevant education, experience, skills, and competencies, as well as internal equity and market considerations. Quinnipiac University offers eligible full-time faculty and staff a comprehensive benefits package that may include health insurance, life insurance, paid time off, education benefits, and retirement benefits.

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering a welcoming and respectful environment where individuals feel valued, supported, and experience a strong sense of belonging.