Network Technician

charlottenc; Florida; On-site; USD 43,000 - 62,000; Full time

Job summary

The City of Charlotte is seeking a proficient Network Technician to support the design, deployment, and maintenance of complex enterprise network and telecommunications systems. This role ensures reliability, performance, and security of LAN, WAN, wireless, cloud, and data communications through hands-on configuration of network devices and systems including VOIP, POTS, SIP, and PRI.

You will collaborate with network engineers, security teams, and vendors, participate in upgrades and project

Qualifications

• 3 years of relevant network experience or an equivalent combination of education and experience.
• Strong knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, and enterprise connectivity technologies.
• Experience with VOIP/telephony, POTS, SIP, PRI, and related telecom systems.
• Ability to document changes and maintain accurate network inventories.

Responsibilities

• Install, configure, and support enterprise network and telecom hardware across multiple sites.
• Maintain and troubleshoot LAN/WAN, wireless, cloud, VOIP, POTS, SIP, and PRI systems.
• Monitor networks, perform routine maintenance, and ensure security and uptime.
• Collaborate with engineers, security teams, and vendors to implement upgrades.
• Document configurations, inventories, and service records for planning.

Skills

LAN/WAN Networking

VOIP/Telephony

Network Troubleshooting

Documentation

Vendor Coordination

Education

Associate degree or equivalent

High school diploma

Bachelor's degree (preferred)

Tools

SolarWinds

PRTG

Nagios

MS Visio

Cisco/Juniper hardware

Job description

Department: Innovation and Technology Department

Salary: $31.20 - $44.84 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions

SUMMARY

A proficient and detail-oriented Network Technician responsible for supporting the design, implementation, and maintenance of complex enterprise network and telecommunications systems. This role ensures the reliability, performance, and security of LAN, WAN, wireless, cloud, and other data communications infrastructures through advanced troubleshooting, proactive monitoring, and hands-on configuration of network devices and systems, including VOIP, telephony, POTS, SIP, PRIs, mobility routers, and servers. The technician assists in deploying new technologies, performing upgrades, and optimizing connectivity across multiple sites. In addition to day-to-day operations, this position contributes to infrastructure improvement projects, collaborates closely with network engineers and security teams, works with vendors, and provides technical insights that enhance network efficiency, communication reliability, and organizational resiliency.

ESSENTIAL FUNCTIONS

• Install, configure, and support network and telecommunications hardware, cabling, and connectivity devices, including switches, access points, patch panels, servers, mobility routers, and related equipment across enterprise environments
• Install, configure, maintain, and troubleshoot LAN, WAN, wireless, cloud, VOIP, telephony, POTS, SIP, and PRI systems
• Perform routine network maintenance, testing, and performance verification to ensure system reliability, security, and uptime
• Troubleshoot connectivity issues, LAN/WAN performance problems, telecommunications outages, and hardware malfunctions to quickly restore service and minimize business impact
• Assist in implementing network and telecommunications configurations, upgrades, and new technologies under the direction of senior engineers or network architects
• Maintain and repair network hardware, cabling infrastructure, servers, telephony equipment, peripheral devices, and related communication systems
• Monitor network and telecommunications operations using enterprise tools, escalating performance, connectivity, or service concerns to engineering teams when needed
• Collaborate closely with operations, systems, network engineering, and cybersecurity teams to ensure network stability, security, and alignment with service delivery goals
• Support scheduled upgrades, maintenance windows, firmware updates, and system improvements while minimizing disruption to business activities
• Document network changes, cable maps, equipment inventories, telecommunications configurations, and service records for accurate tracking and future planning
• Provide technical support, guidance, and training to end users and team members regarding network connectivity, telecommunications systems, and system usage
• Coordinate with external vendors and service providers for equipment procurement, repair, telecommunications services, and service delivery
• Contribute to infrastructure improvement projects and provide technical recommendations that enhance network efficiency, reliability, security, and resiliency across the organization

REQUIRED QUALIFICATIONS

Education & Experience:

• High school graduate or equivalent and three (3) years relevant experience.
• 2 Year College Degree and one (1 ) year of related work experience.
• Bachelor's degree from an accredited college or university.

Knowledge and Skills:

• Proven experience in network engineering, network administration, telecommunications, or a similar role.
• Strong knowledge of MS VISIO, TCP/IP, DNS, DHCP, VPNs, VLANs, VXLAN, NXOS, ACI, network security practices, and enterprise connectivity technologies.
• Working knowledge of VOIP, telephony, POTS, SIP, PRI circuits, mobility routers, wireless networks, cloud networks, and related telecommunications systems.
• Experience with enterprise network hardware from vendors such as Aruba, Cisco, Juniper, Cradlepoint, or equivalent.
• Familiarity with network monitoring tools and systems, such as SolarWinds, PRTG, and Nagios.
• Familiarity with network security and policy enforcement platforms that act as gatekeepers for wired, wireless, and VPN access, that act as gatekeepers for wired, wireless, and VPN access,