Network Technician

Collabera; Annapolis (MD); On-site; Full time

Job summary

A leading company is hiring a Senior Network Operations Center Technician in Annapolis, MD, focusing on monitoring and managing network operations. The role involves diagnosing system failures, resolving customer queries, and providing high-level support in a 24/7 operational environment, requiring strong technical and customer service skills.

Qualifications

• Knowledge of TCP/IP networking protocols and ITIL/ITSM practices required.
• 1-2 years relevant experience or equivalent education.
• Strong Customer Service skills & ability to multitask.

Responsibilities

• Monitor network systems and resolve technical queries.
• Engage with telecom providers for incident management.
• Troubleshoot, analyze issues, and improve network efficiency.

Skills

TCP/IP networking protocols

Customer Service

Multitasking

Education

AA/AS degree or other 2-year post high school training

HS Diploma/GED with 2 years of experience

Tools

Remedy

Netcool

Office 0365

ServiceNow

Job description

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $35.00/hr

Direct message the job poster from Collabera

Creating the Next Together | #Hiring for #Pharmaceuticals, #Biotechnology, and #MedicalDevice roles with Fortune 500 clients

To discuss more about this job opportunity, please reach out to Himanshu Kumar Singh(LinkedIn URL - https://www.linkedin.com/in/himanshu-kumar-singh-57b782258/), email your updated resume at Email - [e-mail] or give me a call at [phone]. Thank you!

Pay Rate: $30- $35/hour

Position Title: IT - Tech-support 3 / Senior Network Operations Center Technician

Duration: 6 months

Location: Annapolis, MD, 21401

Job Description:

Senior Network Operations Center Technician will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for the incident management of customers within the CAS Operational and for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from CAS customers and Business Units.

Primary Responsibilities:

• Monitors network management system and engages telecom providers to drive restoral efforts.

• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

• Solves systems and network problems/questions with limited scope and complexity.

• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.

• Identifies resolutions of routine technical queries from CAS customers and CAS Business Units.

• Takes guidance from other team members or management to resolve less routine issues.

• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.

• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.

• Participates in network solutions design and configurations.

• Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS

• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

• Strong Customer Service skills

• EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING

• Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months.

These positions will be trained one by one from a span of 3 weeks to a month and a half.

1. Transport - Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.

2. DataLink - Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.

3. Applications - Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.

Required Qualifications:

• This position requires AA/AS degree or other 2-year post high school training w/ a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience

• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.

• Knowledge and understanding of ITIL/ITSM concepts and practices.

• Experience with HSRP/BGP routing protocols.

Preferred Qualifications:

• Knowledge of Remedy, Netcool, Office 0365, ServiceNow

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  Aviation and Aerospace Component Manufacturing

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