Network Systems Analyst
Intercity Transit
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Benefits offered by this job
Job summary
Intercity Transit seeks a security-minded Network Systems Analyst to join its Network Services team in Olympia. You will manage the agency’s network infrastructure, server administration, and cybersecurity practices, with emphasis on CIS Controls, documentation, and cross-functional support.
The role covers datacenter operations, virtualization, cloud services (Microsoft 365, Azure), and remote site connectivity, with a strong focus on uptime, security, and reliability.
Qualifications
- Associate’s Degree required; 4+ years in network administration preferred.
- Experience with medium/large scale IT infrastructure and troubleshooting.
- Must meet Washington driver requirements by hire date; certifications preferred.
Responsibilities
- Install, configure, upgrade, troubleshoot, and maintain agency network infrastructure.
- Implement CIS Controls and secure configurations across network/server environments.
- Manage virtualization, cloud services, and on‑prem hardware for high availability.
Skills
Education
Tools
Job description
- Strong technical expertise in network infrastructure, server administration, and cybersecurity best practices.
- Proven ability to troubleshoot, analyze, and resolve network and server-related issues efficiently.
- Passion for continuous learning, emerging technologies, and proactive network monitoring and maintenance.
- Commitment to providing responsive and high-quality technical support, ensuring system uptime and reliability.
- The ability to effectively plan, organize, prioritize, work independently, and meet deadlines; strong attention to detail and excellent follow-through
- Strong technical expertise in network infrastructure, server administration, and cybersecurity best practices.
- Proven ability to troubleshoot, analyze, and resolve network and server-related issues efficiently.
- Passion for continuous learning, emerging technologies, and proactive network monitoring and maintenance.
- Commitment to providing responsive and high-quality technical support, ensuring system uptime and reliability.
- The ability to effectively plan, organize, prioritize, work independently, and meet deadlines; strong attention to detail and excellent follow-through
We are seeking a security-minded, detail-oriented, and versatile Network Systems Analyst to join our Network Services team. This position is ideal for candidates who balance strong technical networking skills with practical cybersecurity experience—particularly implementing CIS Controls, writing clear technical documentation, and supporting cross-functional infrastructure needs.
Our Network Services group manages datacenter and server administration, wide and local area networking, systems architecture, backups, video surveillance, access control, and remote site connectivity, alongside close collaboration with Cybersecurity, Client Services, Web Services, and Data Services teams. This role helps sustain and continuously improve the agency’s security posture, operational reliability, and technical maturity.
Build a career you enjoy, in an agency that is a nationally recognized large urban transit system with diverse services and strong community support. Intercity Transit provides fixed route transit, ADA paratransit and vanpool services in Washington state’s capitol city of Olympia in addition to the neighboring communities of Lacey, Tumwater, and Yelm. This is an exciting time with great opportunities, and we invite you to join us in our mission to provide and promote transportation choices that support an accessible, sustainable, livable, healthy and prosperous community.
- Responsible for installing, configuring, upgrading, troubleshooting, and maintaining agency network infrastructure, including Cisco switches, routers, firewalls, and other necessary networking components.
- Implement and maintain CIS Controls and secure configuration standards across network and server environments.
- Manage and maintain server infrastructure, including virtualization, cloud-hosted services, and on-premises hardware to ensure high availability, performance, and security.
- Manage and support server infrastructure accross VMware, Dell/EMC storage, virtualized environments, Microsoft 365, Azure, Active Directory, DNS, DHCP environments and backup systems. This includes user access, security policies, cloud-based infrastructure, and application integrations to ensure seamless functionality, compliance, and performance.
- Deploy, maintain, and troubleshoot transit-specific technologies onboard vehicles, such as real‑time tracking systems, onboard Wi‑Fi, vehicle communication systems, CAD/AVL, surveillance systems, access control, cellular modems, and remote site networks.
- Develop and implement security measures to safeguard network and server infrastructure from unauthorized or accidental modification, destruction, or disclosure. Maintain anti‑virus, anti‑spam, and backup systems.
- Develop clear, comprehensive technical documentation, including SOPs, runbooks, network diagrams, security procedures, and change control artifacts.
- Assist with ensuring all technology systems adhere to industry standards in system patching, iOS upgrades, and firmware updates.
- Install, troubleshoot, repair, and maintain telecommunications equipment and services, performing routine administrator functions, initiating requests for new telecom services, and leading special projects.
- Coordinate vendor, contractor, and staff efforts to maximize equipment efficiency and minimize system downtime.
- Provide technical guidance and training to users of varying expertise on hardware, software, and network security best practices.
- Perform other duties related to IT infrastructure, security, and systems management as required including escalated support for critical issues originating from the help desk environment.
- Deliver exceptional customer service and effective technology problem resolution to stakeholders, clients, and vendors.
- Associate’s Degree.
- Four (4) years of progressively responsible network administration experience. Experience with operation and troubleshooting of medium/large scale networks and IT infrastructure environments is preferred OR an equivalent combination of education and experience may be considered.
- Washington Driver's License or the ability to obtain a Washington Driver's License by hire date.
- One or more of the following is preferred:
- CISCO CCNA Certification;
- Microsoft Certification;
- VMware Certification;
- Other industry recognized certifications.
- Must submit to criminal background check the results of which must meet hiring criteria for the role.
- Networking protocols and infrastructure, including TCP/IP, VLAN, HSRP, LACP, SNMP, DHCP, and other key technologies.
- Transit‑specific technologies, such as onboard vehicle networks, real‑time tracking, automated fare collection, and wireless communications systems.
- Network performance optimization, reliability principles, and troubleshooting methodologies to ensure stable and efficient operations.
- Cisco IOS and firewall administration, including advanced configuration, deployment, and security best practices.
- Routing protocols and network architecture, with a focus on scalability, security, and efficiency.
- General IT systems and server administration, including virtualization, cloud environments (Microsoft 365, Azure), and system patching strategies.
- Telecommunications and telephony solutions, including VoIP systems, call routing, and unified communications platforms.
- Cybersecurity principles and access management, ensuring data integrity, protection, and compliance across enterprise systems.
- Operating, configuring, and troubleshooting network infrastructure to ensure stability, security, and performance.
- Administering Microsoft 365, Azure, VMware, Active Directory, and related enterprise solutions (certifications preferred).
- Diagnosing and resolving technical issues by defining problems, collecting data, analyzing information, and recommending effective solutions.
- Installing, maintaining, and upgrading hardware, software, and peripheral equipment to support operational needs.
- Administering and optimizing database servers, ensuring data integrity and system efficiency.
- Utilizing computers and industry-standard software applications for network management, system monitoring, and reporting.
- Troubleshooting and resolving hardware, software, network, and peripheral issues with a strategic and customer-focused approach.
- Providing exceptional customer service, supporting technical needs across multiple teams and stakeholders.
- Strong written and oral communication skills, including preparing reports and documentation.
- Demonstrating effective interpersonal skills in collaborating with coworkers, supervisors, vendors, and the public to facilitate clear communication and teamwork.
- Receive a competitive salary of $93,558.40-$133,848.00 yearly in addition to annual general wage/cost of living adjustments typically received in January and step increases in July (if not at top of salary range).
- Currently this position is working hybrid remote with an occasional need for additional onsite work; an ability to work from home (i.e., reliable Wi‑Fi, confidential space) is essential.
- Comprehensive medical, dental, and vision coverage for employees and eligible dependents.
- PERS Retirement Plans (through Washington State Public Employee’s Retirement System) along with voluntary deferred compensation plans (401k and 457) with employer match up to 8.5%.
- 12 to 25 vacation days per year depending upon date of eligibility and length of service.
- 12 days of sick leave per year depending upon date of eligibility.
- Up to 48 hours of floating holiday time.
- Company issued cell phone.
Intercity Transit offers its employees an excellent comprehensive benefits package, pension plan, educational benefits, state‑of‑the‑art technology and much more. In addition, some positions are eligible for remote work opportunities and flexible schedules.
Intercity Transit is an equal employment opportunity employer and strives to provide a culturally diverse workforce. We also take pride in being a drug free workplace. Note that Intercity Transit is subject to requirements of the Federal Drug-Free Workplace Act and CFR Part 40 & Part 655, which prohibit the use of marijuana at any time while employed by Intercity Transit.
We provide comprehensive medical, dental and vision insurance coverage for employees and eligible dependents (spouse or significant other and children) through the State of Washington Health Care Authority (HCA). Employees and Intercity Transit pay a monthly premium contribution depending upon the plan chosen. In addition, Intercity Transit offers:
- Employer provided life insurance and optional supplemental coverage
- Employer provided disability insurance and optional supplemental coverage
- Additional supplemental insurance coverage available through AFLAC
- Access to an Employee Assistance Program.
Employees are covered under PERS I, PERS II and PERS III of the Washington State Retirement System. Employee and Employer contributions are required at start of employment.
Intercity Transit offers three voluntary deferred compensation plans. Employees who contribute at least 8.5% to a plan receive a 8.5% employer match. Employee contributions are not subject to federal income tax until withdrawn.
Eligible employees will receive a Longevity Benefit upon reaching designated service milestones based on continuous employment and hire date. The benefit is awarded at the applicable milestone rate only and does not compound.
Employees with 5-9 years of service receive a 1% Longevity Benefit; 10-14 years receive 2%; 15-19 years receive 4%; and 20 or more years receive 6%.
Employees accrue 23.75 to 36 vacation days per year depending on length of service. The maximum accrual limit is 360 hours.
Employees accrue 12 days of sick leave per year depending upon date of eligibility. The maximum accrual limit is 960 hours.
For additional information regarding employee benefits, please visit: Employment Benefits at Intercity Transit.
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