Network & Svcs Operation Analyst

Accenture; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Accenture in the United States is seeking a Network & Svcs Operation Analyst to support network billing operations and problem management. The role involves analyzing incidents, coordinating with peers, and ensuring timely invoicing and issue resolution to support revenue growth.

You will work in a dynamic team, handle lower-complexity problems, and may rotate shifts. A graduation is required and 3–5 years of experience in related operations is preferred.

Qualifications

• Any Graduation is required.
• 3 to 5 years of experience in related operations or similar roles.

Responsibilities

• Transform back office and network operations to improve customer experience and reduce cost-to-serve.
• Network Billing Operations involves managing and processing billing for network services.
• Generate invoices, track payments and resolve billing issues.
• Identify root causes of IT infra incidents and suggest improvements.
• Analyze lower-complexity problems and interact with peers before supervisors.
• Role may require rotational shifts.

Education

Any Graduation

Job description

Skill required:

Network Billing Operations - Problem Management

Designation:

Network & Svcs Operation Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveNetwork Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies.Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?

Incident Management/EUC operations/Network Architecture/mediationIncident Management/EUC operations/Network Architecture/mediation

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

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