Network Support Technician-L1

Iron Systems, Inc; Columbus (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking an IT Support Specialist to provide essential administration and support for information systems in Columbus and Dallas. The role involves maintaining and troubleshooting PC hardware, software, and network devices. Candidates should have at least 3 years of technical support experience and familiarity with Microsoft systems. This position requires occasional travel to various locations. Competitive compensation and benefits are offered.

Qualifications

• Minimum of 3 years of PC support and technology support experience.
• Experience with configuring and supporting hardware and software solutions.
• Knowledge of warehouse operations and critical IT components.

Responsibilities

• Provide IT support to desktop computers, laptops, and printers.
• Manage network switches and RF gun configuration.
• Perform preventive maintenance on computer and network equipment.

Skills

PC support

Technology support

Help desk experience

Troubleshooting skills

Teamwork

Education

Technical degree

CompTIA A+

CompTIA Network+

Microsoft (MCSE)

Tools

Microsoft Windows Server

Microsoft Exchange Server

Microsoft Active Directory

Microsoft Dynamics AX

Job description

Summary: This position will be responsible for providing administration, configuration, and support of the Union Supply Information Systems, including the Warehouse Management System, MS Dynamics AX, email, file share, phone system, wireless warehouse equipment, RF guns, network switches, desktop PC’s, laptops, printers, copy machines, etc.

Primary work location will be the warehouse in Dallas, TX and Columbus, OH, but this position will also require occasional travel to other warehouses and office locations that are in or near correctional facilities. This position will provide support of information system hardware and software for users in office and warehouse environments.

Essential Functions And Responsibilities

• Configure, support, and maintain desktop computers, laptops, and printers in office and warehouse settings.
• Provide support to users relating to both hardware and software problems on their PCs, laptops, printers, IoT equipment, office phones, and cell phones.
• Configure and maintain wireless warehouse elements such as switches, WLAN controllers, access points, and RF guns. This includes the configuration and support of Symbol RF guns and the coordination of their repair by outside parties.
• Use the OS imaging system to facilitate the efficient deployment of OS images on desktop PCs and laptops.
• Manage and verify the successful deployment of OS and application patches on all servers and information systems equipment assigned and provide weekly written status reports to the CTO to ensure compliance objectives are met.
• Complete work orders such as installing computers, connecting and moving devices, and installing new or replacing failed components in computers, servers, and other IT systems.
• Close all assigned service requests and incidents in a timely manner with accurate and appropriately detailed descriptions of steps taken to resolve the reported issue or complete the assigned tasks/requests.
• Perform software and firmware upgrades on all PC’s, laptops, IoT devices, RF guns, and servers and systems as requested by IT management.
• Request approval for and maintain a written log of all software updates deployed and configuration changes made on all network elements or systems.
• Provide deployment assistance and ongoing support for the ERP platform (MS Dynamics AX) when requested in writing via electronic mail or the Incident Management system.
• Configure and maintain video surveillance systems, including the NVRs, the cabling, and the deployment and replacement of cameras as needed.
• Configure and maintain secure and properly segmented Local Area Networks (LAN) to effectively prevent access to sensitive or confidential information by unauthorized parties.
• Work with IT Support staff to support and maintain secure Wide Area Networks (WAN) that provide redundant routes between all locations.
• Effectively use the SolarWinds Network, Application, and IP Address Management modules to monitor network, server, and application performance.
• Use deployed Intrusion Detection Systems (IDS), Data Loss Prevention (DLP) and security monitoring systems that are installed to maintain privacy and customer information and systems.
• Establish, safeguard, and maintain secure passwords on all PC’s, laptops, servers, routers, firewalls, and other systems that the Desktop Support personnel have access to.
• Assist with the creation and maintenance of the documentation of IT systems. Configuration and support information shall be added as solutions to the knowledge base in the incident and request management system as appropriate.
• Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store electronic components.
• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors).
• Install cable for the computer, phone system and video surveillance system. Perform moves, adds, deletes, and other changes for phone users. Provide phone support and training to new users and solve miscellaneous phone problems.
• Install network switches; install CAT 6 cabling from the server room to users' workstation areas; maintain fiber networks and troubleshoot problems.
• Configure and set up servers to work with various programs; install software including, but not limited to, MS Operating systems, Office Suite, Adobe products, and security and anti-malware software. Ensure server backups and networked user backups are performed on a regular basis;
• Perform preventive maintenance for computer, network, and/or peripheral equipment; test and adjust to appropriate standards.
• Regular and satisfactory attendance and punctuality
• Perform other services as requested by the Director of IT or CTO.
  
  

Required Experience

• A minimum of 3 years of PC support, technology support, and/or help desk experience.
• A minimum of 2 years of experience with configuring and supporting computer hardware and software solutions.
• A minimum of 1 year’ experience in warehouse operations with a general knowledge of critical IT components needed to maximize uptime efficiency.
  
  

Required Expertise: Must have a good working knowledge of and experience with configuring and managing the following software:

• Microsoft Windows Server 2008 thru 2022 Operating Systems
• Microsoft Windows 10/11 Operating Systems
• Microsoft Exchange Server 2010-2016 and Outlook
• Microsoft Active Directory, DNS, DHCP, RDSH
• Microsoft Office products, Office 365
• Endpoint protection to include virus and malware detection on servers, user PC’s and laptops
• Security Awareness Training
• Video Surveillance and recording systems.
• RF Gun configuration and management (required within 30 days of hire)
• ManageEngine ServiceDesk plus Endpoint Central (required within 30 days of hire)
• Screen connect or similar remote-control software (required within 30 days of hire)
• Orion SolarWinds (required within 60 days of hire)
  
  

Required Knowledge, Skills And Abilities

• Data and Voice network architecture, configuration, and support
• Network and server security best practices
• Microsoft Dynamics AX (required within 6 months of employment)
• Excellent communication and interpersonal skills
• Effective troubleshooting and analytical skills
• Ability to remain calm under pressure and focus on assigned tasks
• Work in team environment
• Ability to maintain hardware and cabling at heights with a ladder or scissor lift.
  
  

Preferred Or Recommended Education And Certifications

• Technical degree from a 2-year or 4-year accredited college, university or technical school
• CompTIA A+,
• CompTIA Network+ or Security+
• Microsoft (MCSE)