Network Support Technician

SMX Services & Consulting, Inc.; Tallahassee (FL); On-site; USD 75,000 - 80,000; Full time

Job summary

A technology services firm is seeking an Intermediate Network Support Technician in Tallahassee, FL. The role includes monitoring, maintaining, and optimizing network systems within the Florida Department of Transportation. Ideal candidates should have at least 2 years of IT experience supporting network infrastructures and a degree in Computer Science or a related field. The estimated salary ranges from $75,000 to $80,000 with contract employment type.

Qualifications

• Minimum 2 years of relevant IT experience supporting network and infrastructure systems.
• Experience troubleshooting enterprise network environments and infrastructure components.
• Familiarity with enterprise networking concepts including switches, VLANs, and access controls.

Responsibilities

• Monitor and resolve network-related incidents escalated from the Service Desk.
• Diagnose and restore degraded or unavailable network services.
• Install, configure, maintain, and support enterprise network infrastructure.

Skills

Troubleshooting

Network monitoring

Customer service

Communication

Education

Bachelor's or Master's degree in Computer Science

Tools

Hyper-V

HCI

Network switches

Wireless access points

Job description

Title: Intermediate Network Support Technician

The Florida Department of Transportation (FDOT) is seeking an Intermediate Network Support Technician to support enterprise network and infrastructure operations. This role is responsible for monitoring, maintaining, and optimizing network systems, serving as a Tier 3 escalation resource, and supporting infrastructure modernization initiatives.

The ideal candidate will have hands‑on experience with enterprise networking, server infrastructure, virtualization platforms, and advanced troubleshooting in a production environment.

Key Responsibilities

• Monitor and resolve network-related incidents and service requests escalated from the Service Desk
• Serve as a Tier 3 escalation resource to diagnose and restore degraded or unavailable network services
• Install, configure, maintain, and support enterprise network infrastructure, including switches, wireless access points, firewalls, and cabling
• Monitor, configure, and optimize Aruba network switches and wireless access points
• Install, maintain, and support physical servers used for network and infrastructure services
• Administer virtual server environments (Hyper‑V and HCI), including provisioning, maintenance, and high‑availability configurations
• Perform advanced network troubleshooting to identify root causes of outages and performance issues
• Design and implement secure access controls, file server permissions, client configurations, and group-based ACLs
• Collaborate with IT teams to resolve cross‑functional network, server, and application issues
• Participate in network refreshes, wireless upgrades, server replacements, and infrastructure modernization projects
• Document configurations, troubleshooting steps, and resolutions according to departmental standards
• Coordinate vendor support and service calls, including warranty and non‑warranty repairs
• Maintain accurate records of network incidents, repairs, and vendor interactions
• Evaluate, test, and recommend network technologies to improve performance and reliability
• Provide technical guidance and knowledge transfer to other technicians
• Perform other related duties as assigned

Required Experience

• Minimum 2 years of relevant IT experience supporting network and infrastructure systems
• Experience troubleshooting enterprise network environments and infrastructure components
• Experience with virtualization platforms such as Hyper‑V and HCI
• Familiarity with enterprise networking concepts including switches, VLANs, wireless networks, and access controls

Education

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
• One year of relevant work experience may substitute for one year of education

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to stoop, climb ladders, squat, push, crawl, and bend
• Ability to work outdoors in various weather conditions

Core Competencies

• Strong initiative and ability to work independently
• Excellent written and verbal communication skills
• Professional customer service orientation
• Strong decision‑making and problem‑solving abilities
• Flexibility and adaptability to changing priorities
• Strong interpersonal and teamwork skills
• Leadership and collaboration capabilities
• Commitment to quality assurance and documentation standards

Seniority Level

Entry level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting

Tallahassee, FL $75,000.00-$80,000.00