Network Support Tech Lvl II, Marshall Medical Centers, Full-time, Days

Huntsville Hospital; Alabama; On-site; USD 42,000 - 54,000; Full time

Job summary

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, seeks an IT Network Support Tech Level II to maintain hospital technology infrastructure on-site in Marshall County, Alabama. The role involves hardware/software support, incident handling, and ensuring secure, reliable systems across campuses.

The candidate should have an Education: High School GED/ Diploma, or college AS/BS, and strong problem-solving, teamwork, and communication skills.

Qualifications

• Ability to read, write, hear and verbally communicate to the degree required to perform the job.
• Displays positive, cooperative, diplomatic, motivated attitude.
• Good problem solving and analytical skills.
• Ability to work as a team member in all activities.
• Adaptability to stressful, ever changing situations.

Responsibilities

• Install, maintain, and troubleshoot computer hardware, peripherals and related equipment.
• Install, update, and troubleshoot common software via ticketing system.
• Ensure hardware supports clinical, financial and admin operations and remains secure.

Skills

Reading & writing

Communication

Problem solving

Teamwork

Adaptability

Education

High School GED

High School Diploma

College AS/BS

Tools

Active Directory

Microsoft Office

Ticketing System

Email usage

Printer troubleshooting

Computer Imaging

Job description

• This position is fully on-site in Marshall County, Alabama.
• This position requires taking call 6 months post hire.
• This position requires traveling between campuses, but does include travel reimbursement.

• This position is fully on-site in Marshall County, Alabama.
• This position requires taking call 6 months post hire.
• This position requires traveling between campuses, but does include travel reimbursement.

Responsibilities

The IT Network Support Tech Lvl II supports the hospital's technology infrastructure by installing, maintaining, and troubleshooting computer hardware, peripheral devices, and related equipment. It also includes installing, updating, and problem solving common software and application issues tracked within a ticketing system. Historically, this role does not evolve into a networking or network admin career path. Working as a cohesive asset to the I.T. Department, this role ensures that all hardware systems function effectively to support clinical, financial, and administrative operations. The ideal candidate demonstrates strong problem-solving skills, attention to detail, takes initiative, and a commitment to maintaining a secure and efficient technology environment in a healthcare setting.

Qualifications

EDUCATION

• High School GED
• High School Diploma
• College AS or BS

Qualifications

• Ability to read, write, hear and verbally communicate to the degree required to perform the job.
• Displays positive, cooperative, diplomatic, motivated attitude.
• Good problem solving and analytical skills.
• Ability to work as a team member in all activities.
• Adaptability to stressful, ever changing situations.

Preferred Experience

• Computer Imaging
• Printer troubleshooting
• Microsoft Office Skills
• Ticketing System
• Active Directory
• Email usage and problem solving

About Us

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.