Network Support Specialist – Elevate Programs

Cencora; Anaheim (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Cencora is seeking an associate to support the Elevate Provider Network Management team with daily network operations, database management, and primary phone coverage for managed care and pharmacy services.

The role supports team members, coordinates network communications, and ensures timely completion of tasks, with a Monday–Friday 8am–5pm schedule and two onsite days if located near Orange, CA. Salary ranges are $21–$25 per hour depending on experience.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in customer operations, customer support, service coordination, or related field required.
• Certification in customer service, quality, or process improvement preferred.

Responsibilities

• Provide primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications.
• Provide call, fax and email support for customers, Sales Executive, Business Coach, and Managed Care Directors to resolve customer issues for all Elevate related programs.
• Troubleshoot website issues for Central Pay and Prescribe Wellness and escalate to the proper team.
• Assist with pharmacy questions and issues including accounting, reconciliation issues, funds on hold and payment inquiries.
• Calculate pharmacy reimbursements, contracts, DIR and GER/BER rates.

Skills

Customer service

Phone support

Excel

Outlook

Communication

Teamwork

Problem solving

Education

High School Diploma

2+ years experience

Certification in customer service/quality (preferred)

Tools

Microsoft Office

Job description

Cencora is seeking an associate to support the Elevate Provider Network Management team with daily network operations, database management, and primary phone coverage for managed care and pharmacy services.

The role supports team members, coordinates network communications, and ensures timely completion of tasks, with a Monday–Friday 8am–5pm schedule and two onsite days if located near Orange, CA. Salary ranges are $21–$25 per hour depending on experience.