Network Support Engineer — Plano | Enterprise & Cloud Networking

PowerSchool; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

DTO - Discretionary Time Off

Wellness program

Tuition reimbursement

Job summary

PowerSchool is seeking a Network Support Engineer to join our Plano, Texas team. This onsite role focuses on owning Level 2 network incidents, troubleshooting complex connectivity, and maintaining our Cisco Meraki environment across an enterprise, multi-site setup.

You will work with AWS hybrid networking and support executive stakeholders with clear communication. You should bring hands-on Meraki experience, strong TCP/IP knowledge, and the judgment to know when to solve independently or

Qualifications

• 3+ years of hands-on enterprise network experience across multi-site environments.
• Hands-on Meraki production environment experience with dashboard, switching, wireless and security.
• Strong TCP/IP, DNS, DHCP, NAT, VPNs and IPsec knowledge.
• AWS networking concepts including VPCs and hybrid/site-to-site connectivity.

Responsibilities

• Own Level 2 network incidents from triage to closure.
• Troubleshoot complex connectivity and performance issues; escalate as needed.
• Administer and troubleshoot Cisco Meraki environment across devices and services.
• Support Cisco switching and routing; troubleshoot Layer 1–3 issues.
• Support AWS and hybrid-cloud connectivity (VPCs, subnets, SGs, Route 53).
• Provide high-touch onsite support to executives and leaders; communicate impact.
• Monitor health, respond to alerts, analyze logs and captures to find root causes.
• Collaborate with PowerSchool's global network team; cover for others when needed.
• Assist with network changes, migrations, circuit installs, vendor coordination.
• Maintain network diagrams, configurations, runbooks, and inventories.

Skills

Networking fundamentals

Cisco Meraki

TCP/IP & DNS/DHCP

VPCs & AWS networking

Troubleshooting skills

Onsite support

Communication

Ownership & follow-through

Tools

Meraki Dashboard

Cisco IOS

Job description

PowerSchool is seeking a Network Support Engineer to join our Plano, Texas team. This onsite role focuses on owning Level 2 network incidents, troubleshooting complex connectivity, and maintaining our Cisco Meraki environment across an enterprise, multi-site setup.

You will work with AWS hybrid networking and support executive stakeholders with clear communication. You should bring hands-on Meraki experience, strong TCP/IP knowledge, and the judgment to know when to solve independently or