Network Specialist I

Texas A&M International; Amarillo (TX); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) in Amarillo seeks a Network Specialist I to provide intermediate computer systems and network support for agency IT systems. The role involves moving, adding, and changing equipment; monitoring LAN/WAN; and ensuring secure, reliable network performance.

Responsibilities include user training, after-hours availability, and occasional travel up to 30% within the Texas Panhandle. This is a nonexempt, full-time position with a Day shift.

Qualifications

• Experience supporting desktop operating systems, preferably Microsoft Windows, in a local or wide area network.
• Experience providing hands-on technical support with customers on computer hardware and software issues with an emphasis on excellent customer service.
• Ability to train others on technical issues and/or agency procedures.

Responsibilities

• Provide intermediate computer systems and network support for agency information technology systems.
• Move, add, and change equipment; monitor LAN/WAN and ensure network performance.
• Install, test, and maintain network hardware and software.
• Provide user support and training on available hardware, software, and utilities.
• Work after hours or weekends as needed for after-hours support and emergencies.
• Travel up to 30% within the Texas Panhandle and occasional out-of-town travel.

Skills

Network troubleshooting

PC hardware knowledge

Network security software

Effective communication

Customer service

Team collaboration

Independent work

Education

High School diploma or GED

Tools

ITIL Foundation Certification

Job description

Select how often (in days) to receive an alert:

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title:Network Specialist I
Job Title:Network Specialist I
Agency:Health & Human Services Comm
Department:Reg Office Sup Deskside Reg
Posting Number:21184
Closing Date:11/10/2026
Posting Audience:Internal and External
Occupational Category:Computer and Mathematical
Salary Range:$3,581.33-$4,476.83
Pay Frequency: Monthly
Salary Group:TEXAS-B-17
Shift:Day
Additional Shift:
Telework:
Travel:Up to 30%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:AMARILLO
Job Location Address:3501 W 45TH ST STE L
Other Locations:
MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX
181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A
5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS

Job Description:

Provides intermediate computer systems and network support work. Work involves providing technical customer support for agency information technology systems. Work involves computer hardware and software technical support. Moves, adds, and changes equipment and monitoring of local area networks or wide area networks. Works under close supervision with minimal latitude for the use of initiative and independent judgment.

Essential Job Functions:

• Expected to work a predictable work schedule. Availability to work after hours and/or weekends when work dictates the need for after-hours support and be available during emergency situations to provide customer support.


• Provides customer service and answers user inquiries regarding computer software, hardware, and the use of systems and software applications. Images computers and adds software to computers.


• Schedules computer adds/moves/changes and completes the installations.


• Maintains the network's physical and logical structures, including network connections.


• Performs project work and assignments given by supervisor.


• Installs, tests, and maintains network hardware and software.


• Provides user support and training in the use of available hardware, software, and utilities.


• Assists in maintaining the operating system and security software utilized on the network.


• Assists in the support of the Local Office Infrastructure or wide area network, cable and hub installations, inventories, and other related duties.


• Serve as backup in the unit as necessary.


• Complete additional tasks, projects, or special assignments upon request by manager.


• Attend meetings, trainings, and seminars as required. Some meetings, trainings, and seminars may be held out of headquarters city.

Knowledge Skills Abilities:

• Knowledge of network facilities and data processing techniques


• Knowledge of personal computer hardware and software


• Knowledge of network operating system and security software


• Ability to recognize, analyze, and resolve network problems


• Ability to train others on technical issues and/or agency procedures


• Ability to communicate effectively either verbally or through written correspondence information to technical and not-technical staff.


• Ability to establish and maintain effective working relationships with others including management, co-workers, subordinates and customers.


• Ability to interact with all levels of staff


• Ability to work independently in a fast-paced environment


• Ability to prioritize and manage heavy workloads

Registrations, Licensure Requirements or Certifications:

• ITIL Foundation Certification preferred


• High School diploma or GED required


• Computer/Technical course completion or trainings preferred

Initial Screening Criteria:

• Experience supporting desktop operating systems, preferably Microsoft Windows, in a local or wide area network.


• Experience providing hands-on technical support with customers on computer hardware and software issues with an emphasis on excellent customer service.

Additional Information:

Requires travel approximately 30% of the time within the area of support which includes multiple office sites in the Texas Panhandle. Occasional out-of-town travel with overnight lodging is sometimes required. Occasional overtime and weekend work is sometimes required and may include some holidays when work duties dictate after-hour support for projects such as network equipment upgrades, computer/site moves, natural disasters, and other IT related activities. Must be able to lift and move 30 lbs. of equipment.

Must have reliable transportation with the appropriate insurance coverage and a valid driver's license from state of residence. Must be capable of transporting computer and network equipment in personal vehicle to complete work requests.

Candidate will reside in Region 01 and be officed in Amarillo.

Candidates for this position will be subject to a pre-employment security review to determine employment eligibility. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.