Network Resident Housing Liaison

InnovAge Holding Corp.; Denver (CO); On-site; USD 77,000 - 97,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Short and long-term disability

Life insurance and AD&D

401(k) savings

Paid time off

Company-paid holidays

Job summary

InnovAge Holding Corp. is seeking a Compliance, Risk Management, and Account Management professional focused on contracted Resident housing facilities within the PACE/LIFE network. The role emphasizes audits, regulatory adherence, and cross-functional collaboration to improve quality and contractual compliance.

Travel will be significant (local and out of state) to support centers and housing providers. Strong communication, investigative skills, and ability to work with interdisciplinary teams

Qualifications

• Minimum of 3 years’ experience with current and relevant knowledge of state and federal regulations for Long-Term Care and Assisted Living facilities.
• RN/LPN or Clinical degree/license preferred.
• Current knowledge of P.A.C.E. Regulations – Preferred.
• Knowledge of interviewing and investigation techniques and implementation of corrective action plans.
• Previous experience with Long-Term Care or Assisted Living Resident housing facilities.
• Ability to have difficult conversations, rapport building, and interpret complex rules.

Responsibilities

• Assists with network expansion by pre-vetting audits of new Resident housing provider contracts.
• Gathers information and monitors survey results to identify adverse outcomes.
• Performs routine audits of contracted Resident care housing providers and prepares reports for leadership.
• Collaborates with PACE/LIFE leadership to identify partnership needs.
• Facilitates resolution of care or compliance issues and ensures action planning.
• Implements corrective actions with center leadership to improve quality and contractual compliance.
• Monitors effectiveness of corrective actions and maintains ongoing account management for housing providers, as primary contact.

Skills

Regulatory knowledge

Investigation techniques

Communication skills

Interpersonal relationship building

Public health knowledge

Education

Bachelor’s degree in clinical discipline or public health

RN/LPN or clinical degree/license preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

SharePoint

Job description

Essential Functions and Work Responsibilities

Functional Category: Compliance, Risk Management, and Account Management – Contracted Resident Housing Facilities

Estimated Percent of time Spent – 70%

• Assists with network expansion activities for InnovAge PACE/LIFE by participating in pre-vetting audits of new Resident housing provider contract requests.
• Proactively gathers information and monitors survey results for Resident housing providers to identify adverse results.
• Performs routine audits of contracted Resident care housing providers and prepares reports Director-Network Resident Housing Oversight and center leadership.
• Proactively works with PACE/LIFE leadership and Interdisciplinary team to ensure effective partnership and identify new partnership needs with contracted Resident housing providers.
• Facilitates resolution of care, quality or collaboration issues in contracted Resident housing providers and ensures special case monitoring and action planning to increase quality, compliance and mitigate risk.
• Recommends and assists with the implementation of corrective action with center leadership to improve quality of care and to increase collaboration and contractual compliance in housing providers.
• Monitors the effectiveness of corrective action and coordinates follow up through ongoing account management of the Resident housing provider and acts as the InnovAge first point of contact.

Functional Category: Compliance and Risk Management – PACE/LIFE

Estimated Percent of time Spent – 30%

• Provides support to InnovAge PACE/LIFE Center leadership to ensure compliance with contractual Resident care housing agreement.
• Performs desk review of internal quality data and documentation, departments meeting minutes, and functions to ensure adherence to regulatory guidance.
• Prepares requested reports by collecting, analyzing, and summarizing relevant information obtained through Resident care housing facility investigations, and other compliance activities.
• Assists Director-Network Resident Housing Oversight with policy and procedure development.
• Provides the on-boarding and orientation of contracted Resident housing facilities in collaboration with the Center leadership and Network.
• Performs other related duties as assigned.

Travel Requirements

Estimated Percent of Time Spent: 60%

• Travel between local InnovAge Centers
• Travel to targeted (network development) and contracted Resident Housing (Long-Term Care and Assisted Living) Facilities
• Travel out of state as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

Education

• Bachelor’s degree from an accredited college or university in an appropriate clinical discipline or public health. An R.N/LPN or Clinical degree/license preferred, or clinical equivalent.

Licensure, Certification, Registration or Designation

• Requires valid state issued driver’s license, personal transportation, safe driving record and auto insurance as required by law.

Work Experience and Qualifications

• A minimum of 3 years’ experience with current and relevant knowledge of applicable state and federal regulations for Long-Term Care and Assisted Living facilities.
• Registered Nursing License- Preferred.
• Current knowledge of P.A.C.E. Regulations – Preferred
• Knowledge of interviewing and investigation techniques and implementation of corrective action plans.
• Previous experience working in or closely with a Long-Term Care or Assisted Living Resident housing facility
• Skilled at having difficult and direct conversations, identifying problems, rapport and relationship building, analyzing, and assessing situations.
• Communicates effectively both orally and in writing; able to act independently; interprets and explains complex rules and regulations
• A minimum of one year working with the frail or elderly is required.
• Ability to navigate and use standard office software including but not limited to proficiency with Microsoft Word, Excel, Outlook, Teams and SharePoint.

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status.

Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits.

• Medical/dental/vision insurance
• Short and long-term disability
• Life insurance and AD&D
• Supplemental life insurance
• Flexible spending accounts
• 401(k) savings
• Paid time off
• Company-paid holidays

Applicants are considered until the position is filled.

$77,400 - $96,800

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants

This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.

For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com