Network Provisioning IT Support Analyst (Secret Clearance)

Insight Global (United States); Ohio; On-site; USD 30,000 - 47,000; Full time

Job summary

Insight Global in Whitehall, OH is seeking a Network Provisioning Technician to support a federal telecommunications environment. You will be the first point of contact for customer service requests and you will enter and manage provisioning requests in a proprietary system.

The role involves tracking service orders through completion and working directly with customers to clarify requirements and resolve incomplete requests, ensuring exceptional service throughout provisioning.

Qualifications

• 2+ years of IT experience.
• Active Secret Clearance.

Responsibilities

• Serve as the initial point of contact for customer service requests
• Enter and manage telecommunications requests within a proprietary system
• Track service orders through completion
• Work directly with customers to clarify requirements and resolve incomplete requests
• Provide exceptional customer service throughout the provisioning process

Skills

IT experience

Customer interaction

Education

Associate's Degree

Job description

Insight Global in Whitehall, OH is seeking a Network Provisioning Technician to support a federal telecommunications environment. You will be the first point of contact for customer service requests and you will enter and manage provisioning requests in a proprietary system.

The role involves tracking service orders through completion and working directly with customers to clarify requirements and resolve incomplete requests, ensuring exceptional service throughout provisioning.