Network Program Manager, Preventative Maintenance

GFiber; Austin (TX); Remote; USD 84,000 - 122,000; Full time

Job summary

GFiber is seeking a Network Program Manager for Preventative Maintenance to oversee critical hut facilities nationwide from a remote base. You’ll coordinate with maintenance contractors, manage MOPs, track change requests, and ensure safety and uptime across regional markets.

Responsibilities include partner alignment, scheduling and dispatch across Austin, Nashville, Charlotte, Raleigh-Durham, and San Antonio, onboarding vendor staff, and enforcing 72-hour lead times.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3 years in telecommunications infrastructure, central office/fiber hut operations, or critical facility operations management.
• Proven track record leading external vendor contracts, managing field service operations, and cross-functional syncs.
• Experience with enterprise ticketing and change management platforms (ServiceNow, or equivalent).
• Functional understanding of critical hut infrastructure: power systems and HVAC/environmental.

Responsibilities

• Lead weekly operational syncs with maintenance contractors to review site maintenance progress and blockers.
• Oversee site dispatching across multiple regional markets and pair technicians with site escorts as needed.
• Facilitate onboarding and training for vendor staff on work orders, ticketing and billing compliance.
• Create, assign and manage Network Scheduled Maintenance tickets in ServiceNow.
• Enforce change control windows (72-hour lead time) and manage MOP execution and approvals.
• Serve as first-level escalation point for site deficiencies during PM sweeps.
• Coordinate emergency dispatches for hardware replacements and outages.

Skills

Vendor management

Change management

ServiceNow

Ticketing

Operations coordination

Onboarding

Education

Bachelor's degree

Tools

ServiceNow

Salesforce Field Service Lightning

Job description

Network Program Manager, Preventative Maintenance

Remote

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least October 18th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description:

Managing critical physical, electrical, and environmental infrastructure across central offices and fiber huts requires dedicated operational governance, vendor alignment, and rigorous change management. The Network PgM - Preventative Maintenance Manager serves as the primary operational coordinator and Tier-1 escalation lead for national hut facility preventative maintenance programs.

This role bridges high-level facility maintenance strategies with daily field execution—leading vendor partners, enforcing standard Methods of Procedure (MOP), submitting and tracking Change Management tickets, and managing emergency break/fix escalations across multiple regional markets.

In this role, you’ll:

• Partner Alignment: Lead weekly operational syncs with primary maintenance contractors (e.g., Pearce Services) to review site maintenance progress, pending quotes, and operational blockers.
• Schedule & Dispatch Coordination: Oversee site dispatching across multiple regional markets (e.g., Austin, Nashville, Charlotte, Raleigh-Durham, San Antonio). Ensure vendor field technicians are properly paired with gFiber site escorts when required.
• Onboarding & Training: Facilitate system access, onboarding, and workflow training for vendor administrative staff, focusing on work order creation, ticketing and billing compliance.

2. Change Management & MOP Governance

• Ticket Generation & Workflow Lifecycle: Create, assign, and manage Network Scheduled Maintenance tickets within ServiceNow for all scheduled hut facility maintenance.
• Lead Time Compliance: Enforce strict adherence to change control policy windows (minimum 72-hour advance lead time prior to work execution).
• MOP Execution & Approval: Maintain, distribute, and enforce standardized Methods of Procedure (MOP) detailing generator servicing, HVAC filter/coolant maintenance, battery health checks, and ATS inspections. Ensure all MOPs are submitted to gFiber sponsors and shared with NOC ([e-mail]) prior to window opening.
• First-Level Escalation POC: Serve as the primary point of contact for vendor technicians and local market teams encountering site deficiencies during PM sweeps.
• Break/Fix & Remediation Management: Identify site failures (e.g., failed ATS motherboards, faulty breakers, coolant/oxygen sensor failures, degraded battery strings) and initiate reactive break/fix work orders.
• Emergency Dispatching: Coordinate rapid vendor dispatch for emergency hardware replacements and roll-up generator deployments during commercial power outages or major hardware incidents.

At a minimum we’d like you to have:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in telecommunications infrastructure, central office/fiber hut operations, or critical facility operations management.
• Proven track record leading external vendor contracts, managing field service operations, and facilitating cross-functional team syncs.
• Experience with enterprise ticketing and change management platforms (ServiceNow, or equivalent).
• Functional understanding of critical hut infrastructure:
• Power Systems: Standby diesel/gas generators, Automatic Transfer Switches (ATS), Manual Transfer Switches (MTS), and -48V DC power plants/battery strings.
• HVAC & Environmental: Wall-mount shelter HVAC units, lead/lag controllers, MERV filtration, refrigerant/coolant loops, and environmental telemetry/sensors.

It’s preferred if you have:

• Experience transitioning manual operations to Salesforce Field Service Lightning (FSL) or similar ERP/FSM software.
• Experience serving in 24/7 on-call rotation management or major incident escalation response teams.
• Demonstrated ability to draft, refine, and enforce operational MOPs and standard operating procedures (SOPs) across multi-regional deployments.

The US base salary for this full-time position is $84,000 - $122,400 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.