Network Oversite Process Manager - Remote / Telecommute

Cynet Systems Inc; Los Angeles (CA); Remote; Full time

Job summary

A leading company is seeking a professional in Business Process Management to drive continuous improvement and innovation across the enterprise. The role requires extensive experience in developing frameworks and managing resources, along with excellent communication skills to ensure effective collaboration and service excellence.

Qualifications

• 10 years relevant business process specialization required.
• In lieu of a Bachelor's degree, 4 additional years of experience needed.
• Must be able to work effectively in a fast-paced, changing environment.

Responsibilities

• Develop industry standard best practices for process management.
• Manage change agents and champions for process improvement initiatives.
• Engage in training activities with stakeholders for capability development.

Skills

Analyzing technical data

Microsoft Office proficiency

Knowledge of web-based applications

Excellent written communication

Excellent verbal communication

Customer service skills

Education

Business Management or related field

Tools

Documentation tools

Job description

Job Description:

Pay Range: $41.15hr - $46.15hr

Essential Functions:

• 40% Develop industry standard best practices for process management, innovation and continuous improvement across the enterprise.
• 25% Develop framework to align process architecture with strategic business capabilities and govern linkages.
• Ensures that policies and procedures align with corporate vision.
• 20% Develop core program framework, governance structure, tools and templates for delivering cross functional process improvement initiatives.
• 15% Manage resources (change agents and champions) within a matrix environment to lead process improvement initiatives across the enterprise.
• Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Business Management or related field.

Experience:

• 10 years relevant business process specialization (i.e. business process management, consulting or other applicable business process transformation experience).
• In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Knowledge, Skills and Abilities:

• Skill in analyzing and organizing technical data.
• Proficient in Microsoft Office programs.
• Knowledge of web based applications and documentation tools.
• Excellent communication skills both written and verbal.
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications:

• Certified in Business Analysis -PMI Upon Hire Preferred.
• CSSBB - Six Sigma XX Belt BPMI Certification Preferred.