Network Operator

Mediacom Communications Corporation; West Des Moines, Northern (IA, KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Company Provided Equipment

Health, vision, and dental insurance

401K with match

Education Enrichment

Employee Wellness Program

Job summary

Mediacom Communications is seeking a Network Operator responsible for monitoring network performance and managing outages. This role involves communication with maintenance technicians and requires strong customer service skills.

The position supports field staff using plant monitoring and workforce management tools. You will play a key role in outage tracking, prioritizing technician workloads, and ensuring safety while engaging with the latest technology in communications.

Qualifications

• 1+ years of experience in customer service or telecommunications preferred.
• Ability to work required days and hours; could be second or third shift.
• Regular attendance required.

Responsibilities

• Monitor network performance to identify outages and escalate issues.
• Communicate with maintenance technicians for updates.
• Prioritize, assign, and dispatch work for maintenance technicians.
• Provide troubleshooting guidance through system monitoring tools.
• Record accurate outage and maintenance data.

Skills

Customer service experience

Strong communication skills

Multi-tasking ability

Computer skills

Planning skills

Tools

Microsoft Office

Workforce Management systems

Job description

Position: Network Operator

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Responsible for monitoring network performance to identify, communicate, escalation and manage outages and/or potential maintenances. Assign and prioritize Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Company Provided Equipment!
• Hybrid schedule!
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities:

• Responsible for outage tracking, escalation, and outage identification via system monitoring tools
• Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
• Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management
• Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
• Records accurate and detailed outage/maintenance data via database
• Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
• Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
• Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.
• Perform other duties as required or assigned.

Position Requirements:

• 1+ years of experience in customer service, telecommunications industry preferred.
• Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
• Strong oral communication and interpersonal skills.
• Demonstrated ability to work in a fast-paced environment while multi-tasking
• Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
• Excellent planning skills with a track record of successful accomplishments.
• Ability to work required days and hours; could be second or third shift. Weekends possible.
• Regular Attendance required.

Get to know us:

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards:

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here:

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:

The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

#LI-Hybrid