Network Operations Tier I Analyst

Peraton; Ashburn (VA); On-site; USD 51,000 - 82,000; Full time

Job summary

A leading company is seeking a Network Operations Tier I Analyst to support Customs and Border Protection. This hybrid role involves monitoring network services, providing customer support, and managing incidents in a 24/7 environment. Candidates must have a Bachelor's degree or equivalent experience and be U.S. citizens. The position offers a salary range of $51,000 - $82,000 based on experience.

Qualifications

• Must be a U.S. Citizen and able to obtain a CBP Public Trust.
• Experience in routing and switching, firewall, and load balancing.
• Operational knowledge of network monitoring tools.

Responsibilities

• Initial triage of enterprise events and incidents.
• Monitor network services and respond to events and alarms.
• Document incident status and solutions in incident database.

Skills

Customer Service

Incident Management

Network Monitoring

Routing and Switching

TCP/IP

Education

Bachelor's degree

High School diploma

Tools

ServiceNow

Cisco ASA Firewalls

F5 Load Balancer

Job description

Network Operations Tier I Analyst

Job Locations

US-FL-Orlando | US-VA-Ashburn | US-VA-Springfield

Requisition ID

2025-156926

Position Category

Information Technology

Clearance

Public Trust

Responsibilities

Peraton is seeking a Network Operations Tier I Analyst to join our team of qualified and diverse individuals.

Overview:

In this role you will support the Customs and Border Protection (CBP). CBP Network Management Support Services provide CBP Network(s) support and is responsible for Network(s) Management, Operations, and Maintenance for all CBP Network(s) infrastructure.

Location: This is a hybrid position based in either Orlando, FL; Ashburn, VA; or Springfield, VA. Candidates must reside near one of these locations to be considered.

Day to Day Work Responsibilities:

The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. Includes both customer telephone support as well as electronically submitted requests.
• Provides polite and friendly customer service.
• The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents.
• Documents incident status and solutions in incident database tools.
• In addition, the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.
• The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts.
• The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing our customer to meet our business needs.

Qualifications

Basic Qualifications:

• Bachelors degree or a High School diploma and 4 years of experience.
• Must be a U.S. Citizen and must be able to obtain a CBP Public Trust.
• Experience routing and switching/Firewall (FW)/load balancing
• Working understanding of the OSI model Layers 1-3
• Working knowledge of TCP/IP and the functions of network technologies.
• Relevant service desk/phone support experience
• Must be able to work shift work (2-4 days on site depending on customer direction)
• Knowledge of Cisco Switches and Routers
• Operational knowledge of Cisco ASA Firewalls
• Operational knowledge of F5 Load Balancer devices
• Operational knowledge of Network Monitoring tools
• Use of ServiceNow ticketing application in a NOC environment.
• Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices

Preferred Qualifications (Certifications)

• Cisco Routing and Switching
• CCNA Routing and Switching
• Riverbed, Netcool, SPLUNK, network monitoring tools

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.