Network Operations Technical Analyst

ManpowerGroup; Plano (TX); Hybrid; USD 61,000 - 63,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Act

Supplemental Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Business Travel Insurance

401(k) Plus Match

Weekly Pay

Job summary

Network Services & Operations in Plano, TX is seeking a Network Operations Technical Analyst for hybrid duties (3 days onsite weekly). The role focuses on monitoring, incident triage, and operational support for network environments including switching, routing, firewall, and DNS.

The ideal candidate will demonstrate strong analytical and troubleshooting skills, clear communication, and the ability to document incidents accurately while escalating as required.

Qualifications

• Basic understanding of Internet protocols and networks (WAN/LAN/TCP/IP/DNS/UDP/IPv4/IPv6/BGP).
• Familiarity with troubleshooting methodologies for networking problems.
• Basic understanding of network automation tools and processes.
• Self-starter with strong organization, detail orientation, and analytical skills.
• Excellent verbal and written communication, aligned to business impact and service restoral.

Responsibilities

• Provide operational support for network environments, including switching & routing (underlay and overlay), firewall, traffic management, content inspection, and DNS.
• Monitor and manage events using tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon.
• Perform Level I triage for networking incidents, identify service impact, and escalate per business impact and escalation paths.
• Initiate production support triage for network infrastructure incidents, troubleshoot, and escalate to next-level leadership as needed.
• Maintain data quality by ensuring incident tickets are complete and accurate in the system of record.

Skills

Networking basics

Troubleshooting

Network automation

Self-motivation

Communication skills

Tools

Splunk

SevOne

IBM Watson AI Ops

Wireshark

NetScout

Gigamon

Job description

Our client, Network Services & Operations is seeking a Network Operations Technical Analyst to join their team. As a Network Operations Technical Analyst, you will be part of the Network Operations organization supporting Network Services monitoring, incident triage, and operational support. The ideal candidate will have strong technical acumen, excellent analytical and troubleshooting skills, and clear communication to ensure accurate incident documentation and timely escalation.

Job Title: Network Operations Technical Analyst

Location: Plano, TX (Hybrid: 3 days onsite per week)

Pay Range: $44-$46/hr

What's the Job?

• Provide operational support for network environments, including switching & routing (underlay and overlay), firewall, traffic management, content inspection, and DNS.

• Monitor and manage events by interpreting monitors, dashboards, traffic captures, and logs using tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon.

• Perform Level I triage for networking incidents, identify service impact, and respond according to business impact while communicating with management and technical escalation paths.

• Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting, engage in technical research and troubleshooting, and elevate to next-level leadership as needed.

• Maintain data quality by ensuring incident tickets are complete and accurate in the system of record, including follow-ups and awareness communications.

What's Needed?

• Basic understanding of Internet protocols and networks, including WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, and BGP, plus familiarity with OSI layers 1-7.

• Basic understanding of troubleshooting methodologies for networking problems and the ability to apply proactive and reactive troubleshooting tools.

• Basic understanding of network automation tools and processes.

• Self-starter mindset with strong organization, attention to detail, and analytical skills.

• Excellent verbal and written communication skills, including the ability to align actions to business impact and service restoral.

What's in it for me?

• Work in a role focused on monitoring & event management, incident management, and Level I triage for networking services.

• Build practical troubleshooting experience across routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking.

• Contribute to production governance during triage/testing and fix efforts by following approved standards, policies, and procedures.

• Strengthen your ability to communicate technical status updates with accuracy and accountability.

• Develop professional documentation skills by assembling clear reports using existing templates and defined assumptions/caveats.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.