Network Operations Monitoring Specialist

AECOM; Atlanta (GA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

AECOM is seeking an After-Hours Network Operations Center monitor to provide continuous monitoring and emergency response for GDOT ITS devices during off-hours. The role emphasizes strict adherence to procedures, timely communication, and precise reporting.

Candidates will work the shift pattern from 6:00 PM to 6:00 AM ET on weekdays and Friday–Monday overnights, with potential holidays and additional hours as requested by the prime contractor. This position supports Georgia’s ITS infrastructure.

Qualifications

• HS and 2 years of relevant experience or demonstrated equivalency of experience/education.
• Must pass a State and Federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Physically able to work in an office environment; long periods of keyboard/mouse use; headset use.

Responsibilities

• Monitor GDOT ITS devices and systems after hours using the Calem platform.
• Respond to incidents and emergencies according to established procedures.
• Deliver timely notifications to LTS contacts for all emergencies.
• Maintain accurate records and logs of monitoring activities.
• Provide required reports and documentation as requested by LTS Project Manager.

Skills

Network monitoring

Incident response

Documentation

Education

High School diploma

Tools

Calem platform

Job description

Company Description

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

Work with Us. Change the World.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

Job Description

AECOM is actively seeking a professional for the After-Hours Network Operations Center device monitoring role, focusing on providing continuous monitoring and emergency response for ITS devices during non-business hours. The role requires strict adherence to procedures, timely communication, and accurate reporting.

Work Schedule

• Weekdays: Monday – Friday, 6:00 PM to 6:00 AM (Eastern Time)


• Weekends: Friday 6:00 PM to Monday 6:00 AM (Eastern Time)


• Holidays


• Additional work hours as requested by prime contractor

Key Responsibilities

• Monitor GDOT ITS devices and systems after hours using the Calem platform


• Respond to incidents and emergencies according to established procedures


• Delivering timely notifications to LTS contacts for all emergencies


• Maintain accurate records and logs of monitoring activities


• Provide required reports and documentation as requested by LTS Project Manager

Deliverables

• Network Operations Monitoring Standard Operating Procedures


• Qualified staffing for all shifts


• Emergency notifications as required

Qualifications

MINIMUM REQUIREMENTS

• HS and 2 years of relevant experience or demonstrated equivalency of experience and/or education.


• Must pass a State and Federal criminal history/security background check.


• Must pass a pre-employment drug screen.


• Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.

PREFERRED QUALIFICATIONS

• knowledge of network mapping, failures, and reporting

Additional Information

• This position does not include sponsorship for United States work authorization.


• This position does not include relocation benefits.


• The position is governed by a subcontract agreement between AECOM (Subcontractor) and Lumin8 Technology Services, LLC (Prime Contractor).


• All work must be authorized by a Notice to Proceed, and compensation is capped as per the agreement.


• The role is critical for maintaining the operational integrity of Georgia’s Intelligent Transportation System (ITS) infrastructure during off-hours.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Work Location Model: On-Site