Network Operations Metrics Specialist

L3Harris Technologies, Inc.; Melbourne (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

L3Harris Technologies, Inc. is seeking a Network Control Technician in Melbourne, FL. The role sits in the Network Operations Center supporting a large nationwide customer, focusing on metrics, reporting, and continuous improvement.

Strong data skills and the ability to deliver frequent reports are essential. The position requires a mix of data analysis, report production, and coordination with teams to improve performance, with the potential to obtain FAA public trust clearance where

Qualifications

• High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience
• Preference for metrics reporting experience and ability to generate daily/weekly/monthly reports
• Strong Excel and SQL skills to support data integrity and reporting

Responsibilities

• Review daily operation ticket data for accuracy before daily report distribution
• Push maintenance requests and PTR reports in the database daily
• Review Weekly and Monthly SLA reports from trouble tickets
• Produce daily, weekly and monthly reports as needed
• Analyze data reports to identify and resolve data integrity issues
• Coordinate continuous improvement initiatives across teams

Skills

Metrics principles

Report production

Data analysis

Time management

Communication

Excel proficiency

Data visualization

Attention to detail

Education

High School Diploma or equivalent

Associates Degree (or higher)

Tools

SQL database

Microsoft Excel

Microsoft Office

Job description

L3Harris Technologies, Inc. is seeking a Network Control Technician in Melbourne, FL. The role sits in the Network Operations Center supporting a large nationwide customer, focusing on metrics, reporting, and continuous improvement.

Strong data skills and the ability to deliver frequent reports are essential. The position requires a mix of data analysis, report production, and coordination with teams to improve performance, with the potential to obtain FAA public trust clearance where