Network Operations Manager - IT

Oakland County, Michigan Government; Waterford Charter Township (MI); Hybrid; USD 149,000 - 199,000; Full time

Job summary

Oakland County is seeking an experienced IT infrastructure leader to guide the management, coordination, and optimization of the County's network and communications. You will oversee critical technology infrastructure supporting County operations, public safety systems, and secure communications across a complex enterprise environment.

The role combines technical excellence with strong team leadership, strategic planning, and vendor coordination in a hybrid work setting.

Qualifications

• Bachelor's Degree in CS/IS/Engineering or related field.
• Eight years of full-time IT experience including two years in technical leadership or supervisory capacity.
• Extensive knowledge of local and wide area networking and fiber optics; OS/hardware/software knowledge.
• Experience with network monitoring and enterprise infrastructure tools.

Responsibilities

• Lead the management and support of the County's network and communications infrastructure, systems, and technologies.
• Plan, coordinate, and oversee the design, installation, and maintenance of network, telephony, and communication systems.
• Ensure the stability, security, and performance of enterprise IT assets and communication links.
• Direct and support a team of network specialists in resolving hardware, software, and connectivity issues.

Skills

Networking expertise

Team leadership

Strategic planning

Security/compliance

Vendor coordination

Education

Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field

Tools

Cisco IOS

Linux

Windows

Job description

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters.

For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

This is a hybrid position

$148,871 - $199,457

Are you a strategic technology leader who thrives on building secure, reliable, and high-performing network infrastructure? Oakland County is seeking an experienced IT infrastructure professional to lead the management, coordination, and optimization of the County's network and communications systems. In this role, you'll oversee critical technology infrastructure supporting County operations, public safety systems, and secure communications across a complex enterprise environment. This is a high-impact leadership opportunity for someone who enjoys combining technical expertise, team leadership, and strategic planning to support essential public services and modern technology operations.

What You'll Do

• Lead the management and support of the County's network and communications infrastructure, systems, and technologies
• Plan, coordinate, and oversee the design, installation, and maintenance of network, telephony, and communication systems
• Ensure the stability, security, and performance of enterprise IT assets and communication links
• Direct and support a team of network specialists in resolving hardware, software, and connectivity issues
• Maintain infrastructure hardware, software, documentation, and system configurations
• Collaborate with CLEMIS and public safety agencies to maintain secure network connectivity for Radio and 911 systems
• Assess technology needs and oversee the implementation of infrastructure solutions for County departments and partner agencies
• Support ongoing optimization, modernization, and operational reliability of County IT systems

Why You'll Love It

• The opportunity to lead and support mission-critical technology infrastructure with real community impact
• A highly visible role supporting public safety, emergency communications, and Countywide operations
• Hands-on involvement with enterprise networking, telecommunications, and secure systems
• Leadership experience managing technical teams and large-scale infrastructure initiatives
• A collaborative environment working with County departments, CLEMIS members, and public safety partners
• Competitive compensation, strong benefits, and the stability of public sector employment

You're passionate about technology leadership, secure infrastructure, and supporting systems that communities rely on every day, we'd love to hear from you.

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

Required Minimum Qualifications

• Possess a Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Engineering, or related field.
• Have had at least eight (8) years of full-time experience in information technology involving systems software, systems analysis, or technical infrastructure; including two (2) years in a technical leader or supervisory capacity.

Additional Desirable Qualifications

• Considerable knowledge of local and wide area networking, network management, structured cabling systems, fiber optics, client/server, operating systems, computer hardware, software, system design/analysis, programming, training, and support.
• Extensive knowledge of current hardware and software technologies and uses.
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, and network interface cards.
• Exceptional technical knowledge of network and PC operating systems, including Linux, Windows, and Cisco IOS
• Extensive application support experience with network monitoring and optimization tools.
• Extensive knowledge of radio systems and statewide networking infrastructure to ensure 911 service availability.
• Expert in telephony and Voice Over Internet Protocol including the optimization models for deciding the best price/performance model for the County. Considerable ability to establish and maintain effective working relationships with staff, user departments and representatives of other agencies.
• Considerable ability to exercise mature judgment and initiative in analyzing problems and implementing solutions.
• Demonstrated ability to adapt to emerging technologies, evolving business needs, and