Network Operations Manager / Information Technologist II/S

MSU - Michigan State University; East Lansing (MI); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading university is seeking a Network Operations Manager to oversee network infrastructure and a team of engineers. The role involves managing projects, enhancing network performance, and collaborating with IT teams. This position is remote-friendly, allowing for flexible work arrangements.

Benefits

Health Care

Dental Coverage

Educational Benefits

Qualifications

• 3-5 years of experience in IT related to duties.
• 1-3 years of project management experience.

Responsibilities

• Oversee a team of network engineers.
• Manage installation requests for network services.
• Lead network refresh projects.

Skills

Project Management

Customer Service

Communication

Education

Bachelor's Degree

Job description

Working/Functional Title

Network Operations Manager

Position Summary

The Network Operations team is responsible for the installation and support of the network infrastructure for MSU Information Technology (MSU IT).

Reporting to the Network Planning Manager, the Network Operations Manager II will primarily be responsible for the following duties:

• Overseeing a team of network engineers, including hiring, training, and performance management
• Managing installation requests for network services
• Leading network refresh projects, including equipment and cabling upgrades to enhance network performance
• Collaborating with other IT teams to plan and execute network expansion and upgrade projects
• Developing and maintaining comprehensive documentation for network architecture, configurations, and procedures
• Working onsite in East Lansing at a minimum on Mondays and Thursdays
• Serving as an escalation point during off-hours and non-business hours

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree; three to five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

• 1-3 years of project management experience
• Previous supervisory experience in IT
• A solid understanding of logical and physical networks, as well as related system technologies are essential.
• Exceptional customer service skills, great oral & written communication abilities essential for consulting with customers, managing projects, conducting presentations, & tactfully handling sensitive situations
• Effective interaction with end-users to gather the necessary information to diagnose, address, & document
• Consistently negotiate deliverables & time frames with stakeholders, take ownership, & follow through on responsibilities

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume & Cover Letter

Special Instructions

Please provide three professional references who are knowledgeable of your work

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends May 20, 2025 at 11:55 P.M.