Network Operations Manager

Tech Army, LLC; Tallahassee (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Tech Army, LLC in Tallahassee seeks a Manager, Network Operations to lead statewide IT network security and operations. You will own the strategy, supervise daily activities, and drive reliability across data, voice, and wireless networks.

Translate business needs into technical specs, mentor staff, and ensure security focus, timely delivery, and cross‑campus collaboration with non‑technical stakeholders.

Qualifications

• Experience managing statewide network operations and service levels.
• Knowledge of network architecture and security best practices.
• Ability to translate business language into technical specifications for non‑technical staff.
• Proficiency with Office tools (Excel, PowerPoint, Visio, Word) and collaboration platforms (Teams, SharePoint).

Responsibilities

• Develops and implements standards, procedures, and processes for the security and network operations group.
• Maintains consolidated statewide network operations and acts as the network architect.
• Maintains Daytona Beach network infrastructure.
• Maintains and upgrades patches including spyware and antivirus solutions.
• Provides server and workstation support.
• Troubleshoots network issues and supports routers/switches.
• Configures routers, switches, firewalls, VPN, and VoIP systems.
• Ensures security is a primary focus across IT duties.

Skills

Network operations management

Information security

Verbal and written communication

Mentor staff

Project/task management

Adaptability

Translate business language to tech

Tools

Excel

PowerPoint

Visio

Word

Microsoft Teams

SharePoint

Active Directory

DNS

Group Policies

Job description

The Department is seeking a Manager, Network Operations professional, with the following minimum qualifications

(these qualifications must be clearly stated on the resume and verifiable via reference checks):

• Takes ownership in the establishment of Information Technology strategy and its alignment with business objectives and results.
• Responsible for network operations, data security, networking equipment and supporting secure software applications.
• Plans and manages the support of new technologies (including wireless), network performance, and reliability.
• Oversees and coordinates the daily activities of IT security and network operations.
• Adaptability and Flexibility: Ability to self-learn/learn tools of trade and adapt to different environments with little
• Must have outstanding verbal and written communication skills. Must demonstrate ability to successfully translate business language into technical specifications and present them to non-technical staff using terminology they can relate to and understand.
• Office Tools: Proficient in Excel, PowerPoint, Visio, and Word, working knowledge of Microsoft Teams & SharePoint. Excellent at time management, estimating level of effort, and meeting or exceeding deadlines.
• Team Player – Willing and able to mentor other technical staff and share knowledge.
• Experience managing network operations and service levels for data and voice networking equipment, advanced phone systems, and all network-processing devices.
• Experience planning and managing the support of new technologies (including wireless), network performance, and reliability.
• Experience coordinating the daily activities of a statewide network operation. Has knowledge of network architecture and advises management on best practices of keeping the network current and secure.
• Experience developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software and communication links.
• Experience resolving end user hardware and software network related problems in a timely and accurate fashion.
• Experience prioritizing and executing tasks in a high-pressure environment and making sound decisions in emergency situations.
• Experience in network and PC operating systems, (DNS, Group Policies, Active Directory) and Windows desktop operating systems, ATM, frame relay, leased line design and router configuration experience.

The Manager, Network Operations (Job #2410) key deliverables include, but are not limited to, the following:

• Develops and implements standards, procedures, and processes for the security and network operations group.
• Maintains consolidated statewide network operations and acts as the network architect.
• Maintains Daytona Beach network infrastructure.
• Maintains and upgrades recommended and agreed upon patches, including spyware, malware, and anti-virus solutions.
• Responsible to provide consultative support for all servers, both local and remote.
• Provides support for the operating systems and applicable applications on servers and Windows Workstations.
• Performs network troubleshooting when necessary.
• Provides support for DTI routers and switches.
• Provides backup helpdesk support for security issues including NTFS and share permissions.
• Provides front line help desk support for Daytona campus, network printers, antivirus software, logon scripts, and any other network related functions are operating as designed.
• Monitors and troubleshoots Active Directory.
• Configures and supports the operation of network equipment, including but not limited to routers, switches, firewalls, VPN and Voice over IP systems.
• Security is to be a primary focus for all IT related duties and responsibilities.
• Manages and supports the virtualized environment and ensures business continuity.