Network Operations Manager

Acosta Sales & Marketing; Jacksonville (FL); On-site; USD 86,000 - 110,000; Full time

Job summary

A leading marketing firm in Jacksonville is looking for a Manager of Network Operations to oversee and enhance network infrastructure. This includes project management for integrations and ensuring the smooth operation of IT systems. The ideal candidate will have a bachelor’s degree or equivalent experience, alongside a strong technical background in enterprise IT solutions and project management. This is a full-time position offering competitive compensation and opportunities for growth.

Benefits

Opportunities for career growth

Work-life balance programs

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Three (3) or more years of equivalent work experience.
• Strong technical knowledge of network and IT infrastructure.
• Experience with project management in IT operations.

Responsibilities

• Manage office and company integrations of network and equipment.
• Oversee design and implementation of telecommunication projects.
• Develop and maintain policies for network systems administration.
• Interact with vendors for voice and data services.

Skills

Project management

Customer service orientation

Analytical problem-solving

Technical documentation

Interpersonal skills

Time management

Education

Bachelor’s degree or equivalent work experience

Three or more years of equivalent work experience

Tools

ITIL V3 processes

Enterprise IT solutions

Job description

DESCRIPTION

The Manager of Network Operations role is crucial for maintaining and enhancing the company's network infrastructure, ensuring seamless and secure operations. Primary responsibilities include planning, developing and implementing IT network infrastructure at existing offices, new builds and those acquired through mergers and acquisitions. This includes project managing IT discovery calls to gather information on existing contracts, connections, assets, employees and LCONs. This position will report to and work directly with the Director Network Services for purchasing and scheduling the implementation of Acosta standard equipment with internal and external resources. The Manager of Network Operations is responsible for all ISP circuits including ordering, monitoring, upgrading and disconnecting services.

RESPONSIBILITIES

• Manage office and newly acquired company integrations of network, network equipment, wireless, VLAN segmentation, and computer conversions.

• Design and oversee network and telecommunication projects with a goal to improving the current infrastructure.

• Implement, and maintain policies, procedures, and training plans for network systems administration and appropriate use.

• Administer office adds, moves, and changes as well as implementing ISP, network equipment, and POTS line installations as required.

• Perform Project Management roles when needed to facilitate an office commissioning, decommissioning, or upgrade to include circuits, hardware, or IT needs.

• Deploy and manage all wireless access point for Acosta offices.

• Interact with technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware.

• Interact and collaborate with resources, vendors, and contractors to implement and manage voice and data services.

• Work with end users to establish service level agreements based on user requirements.

• Assess need for any system reconfigurations, make recommendations and execute them as required.

• Conduct research on emerging products, services, protocols, and standards in support of network equipment procurement and development efforts.

• Work directly with the Network Manager to design circuits to meet SLAs for current and future network implementation and business needs.

• Monitor and identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of network systems.

• Generate network usage and inventory reports as required.

• Manage and administrate Jacksonville corporate video conferencing systems.

• Provide on-call technical support.

• Other duties as assigned.

QUALIFICATIONS

Minimum Education and Work Experience

• Bachelor’s degree or equivalent work experience in industry name required.

• Three (3) or more years of equivalent work experience.

• Working technical knowledge of enterprise IT solutions (Network, PC, servers, printers, circuits).

• Experience with project management.

Knowledge, Skills, and Abilities

• Working knowledge of the ITIL V3 processes (certification preferred).

• Working knowledge of existing systems.

• Adept at reading, writing, and interpreting technical documentation and procedure manuals.

• Strong interpersonal skills, oral communications skills, and proven analytical and problem-solving abilities.

• Ability to accomplish responsibilities independently without a supervisor

• Effective Time Management and Project Management skills

• High self-motivated and directed.

• Strong customer service orientation.

• Able to work after normal business hours and weekends when needed.

Physical Requirements

• Seeing

• Listening

ABOUT US

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group!

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $86,000.00 - $110,000.00

Company: Acosta Employee Holdco LLC

Req ID: 6555