Network Operations Center (NOC) Technician II

Vision Net, Inc.; Great Falls (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

A telecommunications company is seeking a Network Operations Center (NOC) Technician II in Great Falls, MT. This role requires 2+ years of experience in network operations, proficiency in monitoring tools, and relevant certifications. Responsibilities include ensuring network performance and resolving incidents while providing exceptional customer service.

Qualifications

• 2+ years of experience in a Network Operations Center or similar role.
• Knowledge of security monitoring and threat detection tools is an asset.
• ITSM/ITIL knowledge and certification is desirable.

Responsibilities

• Monitor and manage network systems for performance and availability.
• Process service orders and trouble tickets with attention to detail.
• Perform troubleshooting and root cause analyses for network incidents.

Skills

Network monitoring tools

Networking protocols (TCP/IP, DNS, DHCP, BGP)

Customer Service

Incident management

Multi-tasking

Education

Associate or bachelor’s degree in information technology or related field

Relevant certification (CCNA, JNCIA, JNCIS, MCSE)

Tools

MS-Office suite

Job description

Network Operations Center (NOC) Technician II

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Network Operations Center (NOC) Technician II

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Job Title: Network Operations Center (NOC) Technician II

Job Location: Great Falls, MT

Department: Network Operations Center

Reports to: NOC Manager

Employment Type: Full-Time, Non-Exempt

Job Overview: The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.

Core Job Duties

• Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.
• Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
• Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.
• Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.
• Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.
  
  

Requirements

• Experience: 2+ years of experience in a Network Operations Center or similar role.
• Technical Skills and Knowledge: Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).
• Accurately and completely enter and maintain network records and tickets.
• Implement after hours service migrations and maintenance activities.
• Knowledge of security monitoring and threat detection tools.
• A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
• ITSM/ITIL knowledge and certification highly desired.
• Demonstrated attitude of continuous quality improvement
• Adhere to all training requirements, company policies and procedures.
  
  

Required Qualifications

• Education: Associate or bachelor’s degree in information technology, Network Engineering, or a related field is required.
• Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required.
  
  

Any combination of the above requirements or equivalent education will be considered

Working Conditions

• A 24x7x365 Network Operations Center office environment
• Full-time, rotating shifts (weekends, evenings, overnights, holidays).
• Sitting or standing for extended periods of time.
  
  

Reasonable accommodation for individuals with disabilities will be made.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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