Network Operations Center (NOC) Technician II

Vision Net Inc; Great Falls (MT); On-site; USD 52,000 - 68,000; Full time

Job summary

Vision Net Inc in Great Falls, MT is seeking a Network Operations Center (NOC) Technician II to monitor, maintain, and troubleshoot our enterprise network infrastructure to ensure continuous service for clients.

The role requires 2+ years in a NOC, strong knowledge of TCP/IP, DNS, DHCP, BGP, and experience with network monitoring tools, incident management, and ITIL concepts.

Qualifications

• 2+ years in a NOC or similar role.
• Associate or bachelor’s degree in IT or related field.
• Certifications: CCNA, JNCIA, JNCIS or MCSE preferred.

Responsibilities

• Provide first-call support for Wholesale and Enterprise customers.
• Monitor and troubleshoot network systems for performance, availability, and security.
• Identify, document, escalate, and resolve network incidents with root-cause analysis.
• Process service orders, trouble tickets, work orders and maintenance requests.
• Assist in setup, configuration, provisioning of routers, switches, and firewalls; audit circuits and equipment.

Skills

Network monitoring

TCP/IP

DNS

DHCP

BGP

ITSM/ITIL

MS Office

Education

Associate or Bachelor’s degree in IT or related field

Tools

Network monitoring tools

Job description

Job Title: Network Operations Center (NOC) Technician II

Job Location: Great Falls, MT

Department: Network Operations Center

Reports to: NOC Manager

Employment Type: Full-Time, Non-Exempt

Job Overview: The selected candidate will play a crucial role in monitoring, maintaining, and troubleshooting Vision Net’s carrier and enterprise network infrastructure to ensure continuous, uninterrupted service for our clients.

Core Job Duties:

• Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.
• Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
• Incident Management: Identify, document, escalation, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.
• Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.
• Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.

Requirements:

• Experience: 2+ years of experience in a Network Operations Center or similar role.
• Technical Skills and Knowledge: Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).
• Accurately and completely enter and maintain network records and tickets.
• Implement after hours service migrations and maintenance activities.
• Knowledge of security monitoring and threat detection tools.
• A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
• ITSM/ITIL knowledge and certification highly desired.
• Demonstrated attitude of continuous quality improvement
• Adhere to all training requirements, company policies and procedures.

Required Qualifications:

• Education: Associate or bachelor’s degree in information technology, Network Engineering, or a related field is required.
• Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required.

Any combination of the above requirements or equivalent education will be considered

Working Conditions:

• A 24x7x365 Network Operations Center office environment
• Full-time, rotating shifts (weekends, evenings, overnights, holidays).
• Sitting or standing for extended periods of time.

Reasonable accommodation for individuals with disabilities will be made.