Network Operations Center (NOC) Administrator – 1st Shift

RMantra Solutions; Alexandria (VA); On-site; USD 80,000 - 100,000; Full time

Job description

Network Operations Center (NOC) Administrator

• Work Schedule: 100% onsite.
• Clearance: Top Secret/SCI willing to obtain CI Poly
• Certification: Security+ CE

This position is based in Arlington, VA 100% on-site, and supports First shift 0600-1400 (6am-2pm).

Primary Responsibilities

• Perform operational reviews at the start of every shift ensuring that services are running as expected. Work to resolve all known system anomalies and perform root cause analysis as required. Generate process improvements as needed to minimize future occurrences of recurring issues. Document new processes with a plan to mentor junior team members on the latest procedures.
• Work independently and in coordination with other IT disciplines to ensure smooth operations of the customer’s multi-user environment. This includes the implementation of STIG requirements, Engineering Implementation Plans (EIPs), and network security measures in accordance with customer and DOD standards.
• Take ownership of customer issues and communicate the status of their tickets regularly. Document issues along with associated resolution measures.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Review user requests for network upgrades or additions to assess impact on performance and provide technical guidance.
• Provide 24×7 call-in support in the event of system outages, along with regular progress updates on resolution times.

Basic Qualifications

• BS in computer science or IT and 4+ years of experience. Additional experience may be considered in lieu of degree.
• Active DOD TS/SCI level security clearance, and eligibility to obtain and maintain a CI Poly.
• Hands-on experience troubleshooting and fault isolation of IT business systems.
• Experience in at least 5 of the following areas:
  • Configuring Cisco switches and routers.
  • Dynamic routing protocols (BGP, OSPF).
  • TCPDUMP / WireShark.
  • Troubleshooting S2S/DMVPN/IPSEC tunnels connection.
  • LAN and WAN network troubleshooting.
  • Basic firewall troubleshooting and configuration.
  • Basic ISE/TACACS troubleshooting and configuration.
  • AWS Cloud services.
  • VLAN configurations and VLAN trunking.
  • Spanning Tree Protocol.
  • 802.1x.

Preferred Qualifications

• Prior experience with DISA and DISA’s support to mission partners.
• TS/SCI w/CI Poly Preferred.

For more information, please contact us or send an email to [e-mail]