Network Operations Center Analyst II (Remote)

Remote Jobs; Toledo (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading remote support company is seeking a Technical Support Specialist to provide remote assistance related to Azure services. The ideal candidate will have at least 2 years of experience with Azure support, strong communication skills, and the ability to work in a team. This role offers a flexible schedule and comprehensive benefits, fostering a collaborative work environment.

Benefits

Comprehensive medical and dental insurance

Access to education assistance

Flexible work schedule

Qualifications

• Minimum of 2 years of experience in Azure support.
• Proficient in using applicable technology.
• Ability to work effectively in a team environment.

Responsibilities

• Provide remote technical support related to Azure.
• Troubleshoot level 2 service issues like O365.
• Deliver superior customer service and communication.

Skills

Azure and Azure Virtual Desktop support

Strong verbal and written communication

Teamwork

Education

High School Diploma or GED

Tools

ConnectWise Manage

Job description

Overview

Why consider this job opportunity:

• Hourly salary up to $45.67
• Comprehensive medical and dental insurance
• Opportunity for career advancement and growth within the organization
• Access to education assistance and certification incentives
• Supportive and collaborative work environment
• Flexible work schedule with remote support options

Responsibilities

• Provide remote technical support to clients related to Azure and Azure Virtual Desktop
• Troubleshoot and resolve level 2 service issues, including O365, password resets, and internet connectivity
• Escalate problems to appropriate engineering disciplines or external vendors as required
• Maintain thorough documentation of client inquiries and ticket management
• Deliver superior customer service through professional communication and support

Qualifications

• Minimum of 2 years of experience with Azure and Azure Virtual Desktop support
• High School Diploma or GED equivalent required
• Proficient in using applicable technology and following technical instructions
• Ability to work effectively in a team environment
• Strong verbal and written communication skills across all organizational levels

Preferred Qualifications

• 2 years' experience in a Service Desk / NOC environment
• 3 years of experience supporting and troubleshooting Active Directory, Microsoft Windows, Azure, and O365
• Knowledge of ticketing systems such as ConnectWise Manage
• Familiarity with Layer 1, 2, and 3 troubleshooting techniques
• Experience with data backup and recovery support

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