Network Navigator

Homeward; Michigan; Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare delivery organization is seeking a Network Care Navigator to support rural communities through telephonic and virtual care management. Responsibilities include conducting outreach calls, coordinating healthcare services, and connecting members with necessary resources. Ideal candidates will have experience in patient care and strong communication skills, along with a passion for enhancing healthcare access in rural areas. Compensation includes a competitive hourly wage and comprehensive benefits.

Benefits

Medical, dental, and vision insurance

Competitive salary

Equity grant opportunities

Loan repayment support

Generous paid time off

Qualifications

• At least two years of patient-facing or telephonic care experience, preferably with seniors.
• Passion for delivering care in rural America.
• Experience in a high-volume call center or customer service environment.

Responsibilities

• Act as a telephonic and virtual contact, addressing health-related needs.
• Conduct outreach calls and engage members in their healthcare.
• Assist members in scheduling healthcare services and coordinating appointments.

Skills

Strong organizational skills

Communication skills

Emotional intelligence

Education

Completion of Medical Assistant program

High school diploma or equivalent

Job description

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. We’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

We seek a full-time Network Care Navigator passionate about helping people in rural communities through a centralized telephonic and virtual support model.

In this role, you will serve as a key point of contact for Homeward members, providing telephonic and virtual outreach and support to help them navigate their healthcare needs. You will conduct proactive outreach calls, engage members in meaningful conversations about their health, coordinate access to care, and connect them with medical, behavioral, and social services. By working closely with members, providers, navigators in the field, and community resources, you will play a crucial role in ensuring members receive the care they need in a timely manner.

Homeward career opportunities underscore our vision and values and represent an investment in our team and in the communities we serve. Our care delivery model and value-based arrangements are designed to minimize administrative burden and optimize professional satisfaction, and we offer a unique combination of benefits, compensation, and rewards that are highly valued by our employees, including generous cash compensation (base + incentive), equity grants, tuition and student loan repayment, workplace flexibility, and numerous other tangible and intangible benefits.

• Medical, dental, and vision insurance with 100% of monthly premium covered for employees
• Competitive salary and possible equity grant
• Supplemental performance bonus opportunities
• Relocation and travel reimbursement
• Loan repayment support
• Company-sponsored 401k plan + match
• Generous paid time off

What You’ll Do

• Build rapport and trust as a telephonic and virtual point of contact for Homeward members, addressing their health-related needs and connecting them to appropriate services
• Conduct proactive outreach calls to build relationships with members, discuss their health status, and encourage engagement in recommended care
• Assist members in scheduling healthcare services, coordinating appointments, and overcoming logistical barriers to care
• Support fulfillment of recommended health services, including obtaining prescribed medicines and arranging for medical, behavioral, and social support services
• Reinforce education provided by Homeward and external providers on preventive care, health literacy, and self-management strategies to empower members in their health journey
• Maintain accurate and timely documentation of all member interactions, navigation activities, and outcomes within the designated electronic platform
• Collaborate with care teams, providers, and community organizations to ensure members receive coordinated and comprehensive support
• Identify and maintain a list of community resources to enhance the support available to members
• Participate in regular staff meetings, training, and professional development opportunities to enhance skills and effectiveness in member engagement

What You Bring

• Completion of a Medical Assistant from an accredited program or school
• High school diploma or equivalent
• At least two years of experience in high-touch, patient-facing or telephonic care roles, preferably with seniors
• Passion for delivering care in rural America and ability to engage members effectively over the phone
• Strong organizational and communication skills to effectively coordinate care and address member needs remotely
• Prior experience in a high-volume call center or customer service environment, including handling inbound and outbound calls.

Bonus Points

• CHW credentials
• Previous experience in a fast-paced, high-growth environment
• Experience working with connected devices/internet-of-things is a plus

What Shapes Homeward

• Deep commitment to one another, the people and communities we serve, and to providing care that enables everyone to achieve their best health
• Compassion and empathy
• Curiosity and an eagerness to listen
• Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
• Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
• Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
• Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!

The base salary range for this position is $21-24 hourly. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies, and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

At Homeward, we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.