Network Management Support Professionals

Management Applications, Inc.; Great Falls Crossing (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading provider of Networking and Managed IT Services is seeking Network Management Support Professionals in Virginia. This role involves managing and monitoring network systems across multiple colleges, ensuring optimal performance and compliance with operational standards. Candidates should have a strong background in network management, Cisco products, and relevant educational qualifications.

Qualifications

• Experience with Cisco products in a Network Operations environment.
• Preferred Bachelor's degree or relevant associate degrees.
• Certifications like Cisco, CompTIA are advantageous.

Responsibilities

• Manage, monitor, and alert on edge routers, firewalls, and servers.
• Responsible for backup services and change management.
• Ensure 24/7 monitoring using TeamDynamix for ticketing.

Skills

Network Operations Center

Remote Monitoring

Cisco

College/University networking

Education

Bachelor's degree preferred

AS or AAS with relevant experience

Job description

Network Management Support Professionals

Management Applications, Inc., a leading provider of Networking and Managed IT Services, is seeking experienced IT professionals to support a contract serving Virginia Area Community Colleges. Responsibilities include managing, monitoring, and alerting on edge routers, firewalls, voice gateways, and servers at various VA locations.

Background

The private WAN connects multiple colleges and peers with the Internet via 10 Gigabit connections in Ashburn and Richmond. Most circuits range from 100 Mbps to 300 Mbps, with ongoing upgrades to higher speeds. Future plans include backup circuits for redundancy, using Cisco 1001X routers and Cisco Prime, with WAN services provided by Cox, LUMOS, Comcast, and Verizon.

Required Experience: Network Operations Center or Remote Monitoring, Cisco product experience, and College/University network experience.

Services Managed: Monitoring and alerts, Remote Management, Full Remote Management.

Monitoring is 24/7/365, utilizing TeamDynamix for ticketing and documentation.

Maintenance: Scheduled during late night or early morning hours, with at least 10 business days' notice for non-emergency work, approved by campus CIO or designee.

Monitoring Systems: Traverse and Cacti are used; configurations should allow automation of alarms and notifications for all edge devices.

Backup Services: Responsible for backing up network equipment and providing files to the Director of Enterprise Services.

Change and Release Management: Follow established processes, keeping stakeholders informed.

Qualifications: Bachelor's degree preferred; AS or AAS considered with relevant experience. Certifications such as Cisco, CompTIA, or similar are advantageous.

Application Instructions: Submit a concise resume (max 2 pages), including certifications, education, minimum salary requirements, and contact information. Applications missing minimum salary details will not be considered.