Network Field Technician - (Onsite Sweetwater , TX)

Texas State Technical College; Sweetwater (TX); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Texas State Technical College is seeking a Network Field Technician to deliver on-site IT support across multiple campus locations, troubleshoot networks, and administer enterprise applications. The role requires installation and maintenance of Ethernet, switches, access points, and AV systems, plus documentation and cross-team collaboration.

The position focuses on connectivity, hardware/software installation, and end-user support, with a strong emphasis on security, license compliance, and

Qualifications

• Minimum of 2 years’ experience in IT support, network administration and application troubleshooting.
• Proficiency with diagnostic tools and remote support platforms; strong organizational skills.

Responsibilities

• Provide on-site network troubleshooting and support across campus networks and facilities.
• Install, configure and repair desktop, network, and audiovisual systems for staff and faculty.
• Support enterprise applications and data backups in line with security and change management policies.
• Document support actions and maintain knowledge base and network diagrams.

Skills

IT support

Network administration

Application troubleshooting

Diagnostic tools

Remote support

Education

None

Tools

Diagnostic tools

Remote support platforms

Job description

**Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.**# **Job Description**Reporting to IT support or network operations leadership, the Network Field Technician is responsible for delivering on-site technical support, network troubleshooting, and enterprise application administration across multiple campus locations. The role supports connectivity, hardware/software installation and diagnostics, and end-user assistance for desktop, network, and audiovisual systems. This position requires strong troubleshooting capabilities, documentation practices, and collaboration across OIT functions to ensure responsive and secure IT service. The salary range for this position is $23.59- $25.95/ HR The final salary offer will be determined based on the candidate's qualifications and experience.# **Essential Functions**The employee will demonstrate TSTC’s Core Values of**Excellence, Accountability, Service, and Integrity**with internal and external stakeholders, customers, students, and community members.****Network Support and Troubleshooting**** Support connectivity and performance across TSTC’s campus networks, including physical installation and maintenance of Ethernet cables, switches, access points, and related infrastructure.Configure IPs, NAT rules, DHCP, and DNS. Assist with Wi-Fi segmentation and VPN support.Use diagnostic tools to identify and resolve user and equipment connectivity issues.****Field Support Services**** Provide desktop and device support across platforms (Windows, macOS, mobile).Perform installation, configuration, and break/fix repair for faculty and staff.Address role-based access needs and permissions in alignment with policy.****Event and A/V Technology Support**** Set up and operate audiovisual systems (e.g., projectors, microphones, video displays) for meetings and events.Address AV hardware issues and ensure technical readiness.**Enterprise Application and User Support** Support select enterprise applications and backup procedures.Ensure compliance with licensing, security, and change management policies.Document support actions and contribute to knowledge base development.****Collaboration and Documentation**** Coordinate with Help Desk, Field Techs, and Network Administrators to resolve escalated issues.Maintain accurate technical documentation, including network diagrams, IP maps, and ticket updates.Follow standard procedures for service delivery.****Physical and Security Requirements**** Perform tasks requiring lifting up to 50 lbs., use of ladders, and physical maneuvering in tight spaces.Maintain CJIS compliance and support secure access practices.# **Education, Experience, & Skills******Required Qualifications****Minimum of 2 years’ experience in IT support, network administration, **AND** application troubleshooting. Proficiency in diagnostic tools and remote support platforms. Strong organizational and time management skills.****Preferred Qualifications****CompTIA Network+ or other technical certification. Understanding of the OSI model and familiarity with WAN and VLAN environments. Experience with enterprise network tools and protocols (e.g., DHCP, DNS, TCP/IP).# **Core Competencies******Technical Proficiency**** Applies hands-on troubleshooting to solve diverse IT issues in hardware, networking, and software.****Responsiveness**** Delivers timely support and communicates updates clearly and professionally.****Documentation**** Maintains accurate logs and contributes to shared support documentation.****Security Awareness**** Follows institutional protocols to protect systems and sensitive information.****Communication**** Explains technical solutions using language appropriate to the audience.****Adaptability**** Responds to changing demands across multiple campus environments and technology platforms.# **Security and Integrity Requirement**As a condition of employment and continued service in this position, which involves access to or work on critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the employee must demonstrate the ability to maintain the security and integrity of that infrastructure. This includes undergoing routine reviews to assess eligibility based on factors such as criminal history or any ongoing connections to the government or political apparatus of a foreign adversary, as designated under 15 C.F.R. § 791.4. Employment in this role is contingent upon meeting these security-related qualifications and remaining in compliance with them throughout the duration of employment.The foreign adversary list as of July 24, 2025, includes (1) The People's Republic of China, including the Hong Kong Special Administrative Region and the Macau Special Administrative Region (China), (2) Republic of Cuba (Cuba), (3) Islamic Republic of Iran (Iran), (4) Democratic People's Republic of Korea (North Korea), (5) Russian Federation (Russia), and (6) Venezuelan politician Nicolás Maduro (Maduro Regime).# **Extra Duties Statement***This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.****The salary range for this position is $23.59- $25.95/ HR******The final salary offer will be determined based on the candidate's qualifications and experience.***