Network Field Technician: Onsite Support & Upgrades

Cognizant; Clarksville (TN); On-site; USD 49,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contribution

Paid holidays plus Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an on-site Network Field Technician in Clarksville, TN to provide hands-on support for network incidents and infrastructure refreshes across U.S. locations.

You will handle incident response, cabling, device replacement, and coordination with vendors while traveling to facilities within a 30-mile radius. The role requires 3+ years in field support and strong troubleshooting and communication skills.

Qualifications

• 3+ years of experience in network field support or infrastructure technician roles.
• Hands-on experience with structured cabling, IDF/MDF operations, and hardware break-fix support.
• Familiarity with Cisco switching, routing, and wireless technologies.
• Experience working in manufacturing or industrial environments.
• Strong troubleshooting, communication, and organizational skills.
• Valid driver's license and willingness to travel between facilities.

Responsibilities

• Provide hands-and-feet support for network incidents across sites.
• Respond to network outages, hardware failures, and connectivity issues.
• Troubleshoot physical layer issues, including cabling, patching, and network hardware.
• Replace network devices and UPS components as required.
• Escalate unresolved issues to senior engineers or the Team Lead.
• Support IDF buildouts, cabling upgrades, and device refresh initiatives.
• Coordinate with third-party vendors during installation activities.
• Document incident resolutions and field activities in ticketing systems.
• Travel to client facilities, including locations within a 30-mile radius.

Skills

Network field support

Structured cabling

Cisco switching/routing

Troubleshooting

Travel readiness

Driver's license

Job description

Cognizant is seeking an on-site Network Field Technician in Clarksville, TN to provide hands-on support for network incidents and infrastructure refreshes across U.S. locations.

You will handle incident response, cabling, device replacement, and coordination with vendors while traveling to facilities within a 30-mile radius. The role requires 3+ years in field support and strong troubleshooting and communication skills.