Network Escalation Engineer

Konica Minolta Business Solutions; Rutland (VT); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider is seeking a Network Escalation Engineer to provide advanced technical support, both remotely and onsite, for clients. The ideal candidate will have a strong background in network administration and technical support, with a four-year degree or equivalent experience. This role requires excellent communication and organizational skills, along with the desire to deliver exceptional service.

Qualifications

• Minimum of a four-year college degree or equivalent experience.
• Industry certifications from CompTIA, Microsoft, Cisco, Fortinet or VMware.
• Real world experience in an advanced level network administration or technical support role.

Responsibilities

• Provide advanced remote technical support to clients over the phone.
• Conduct onsite advanced technical support at client locations as needed.
• Diagnose and resolve server, storage and network infrastructure issues.

Skills

Advanced network administration

Technical support

Communication skills

Analytical skills

Interpersonal skills

Education

Four-year college degree or equivalent experience

Tools

Windows Server 2016/2019/2022

VMware

Microsoft Hyper-V

M365/Entra

Citrix

Job description

Overview

SymQuest's Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Network Escalation Engineer!

*** Please note, although this is a primarily remote role, you MUST live within commuting distance to one of the following locations:

• South Burlington, VT
• Rutland, VT
• West Lebanon, NH
• Plattsburgh, NY
• Westbrook, ME

Responsibilities

• Provide advanced remote technical support to clients over the phone using remote control tools
• Conduct onsite advanced technical support at client location as needed
• Diagnose and resolve server, storage and network infrastructure issues
• Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
• Work with application vendors in troubleshooting application performance and errors
• Possess the passion for providing great service and the desire to create "Raving Fans"
• Build solid, long-term relationships with team members and our clients
• Continue skills development; maintain proficiency in current technologies

Essential Activities:

• Remote technical support of customer devices and networks (70%)
• Onsite technical support of customer network environments (10%)
• Administration - documentation and meetings (10%)
• Continual professional development (10%)

Qualifications

• Minimum of a four-year college degree or equivalent experience
• Industry certifications from CompTIA, Microsoft, Cisco, Fortinet or VMware
• Real world experience in an advanced level network administration or technical support role
• Strong communication and interpersonal skills
• Strong analytical and organizational skills
• Desire to "do what it takes" to solve technical challenges
• Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
• Technologies Products and Services: Windows Server 2016/2019/2022, VMware or Microsoft Hyper-V virtualization, M365/Entra
• Storage Area Network Architectures Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.