Network Engineering, Staff New Burlington, MA (New-England, remote)

Black Duck Software, Inc.; Burlington (MA); Remote; USD 92,000 - 118,000; Full time

Job summary

Black Duck Software, Inc. is looking for a motivated Network Administrator (Intermediate-Senior) to join their global support team. The role involves maintaining a scalable network infrastructure and optimizing performance and security across various environments. Applicants should have a relevant degree, Cisco certifications, and solid troubleshooting skills, with a strong focus on network operations.

Qualifications

• Minimum 3 years of experience in IT network engineering or support.
• Cisco Network certifications – CCNA, CCNP required.
• Strong understanding of BGP/OSPF.

Responsibilities

• Daily operational support for LAN, WAN, VPN, and Data Center networks.
• Troubleshoot user network connectivity issues.
• Support network deployment and maintenance projects.

Skills

Troubleshooting skills

Network Protocols

Communication

Education

Bachelor's degree in Computer Science, IT, Engineering, or related field

Tools

Cisco IOS/NX-OS

Palo Alto Firewall

Job description

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

We are seeking a motivated and self-drivenNetwork Administrator (Intermediate-Senior) interested in joining our global network infrastructure support team responsible for designing, implementing and maintaining a highly redundant and scalable network. You will be part of a growing network engineering team that is responsible for designing and operationally supporting all global network services which includes LAN, WAN, Data Center, remote access, wireless, and firewall security. You will have an opportunity to learn and contribute to many new design initiatives and deployment projects as we continue to explore new and innovative design solutions or processes to optimize network efficiency, performance, and security. We are a cloud first company and networks will span both data centers and cloud providers.

Key Responsibilities:

• Daily operational support for our LAN, WAN, VPN, Data center and wireless networks
• Troubleshooting user wired and wireless network connectivity issues
• Assistance with deployment and troubleshooting IP networks for global remote field offices and data centers
• Contribute to Network support ticketing and provide timely resolution for end user issues
• Maintain network design, configuration standards and operational consistency
• Support for network deployment and maintenance projects
• Coordinate with vendors, partners and service providers on issues
• Monitor network stability and performance - ensuring 24x7 operations and resolving service impacts as they occur
• Lead and collaborate with other IT and Engineering team members in the development of technical design solutions
• Reviews and evaluates technological network related needs and recommends appropriate solutions
• Contribute to network documentation and knowledge base articles that can be transitioned to L1/L2 staff
• Review outages, work on permanent fix for Problem / recurring issues
• Participate in Network automation, upgrades, deployment and design planning
• Participation in an on-call rotation. Working in rotational shifts.

Key Requirements:

• Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent work experience.
• Minimum 3 years of experience in IT network engineering, administration, or support, preferably in a large and complex IT environment.
• Cisco Network certifications – CCNA, CCNP
• Strong understanding and troubleshooting skills on BGP/OSPF/Network Protocols
• Good Knowledge on Cisco IOS/NX-OS, routing and switching, FW, Wireless AP
• Good Knowledge on Palo Alto Firewall
• Knowledge of switching fundamentals such as Ethernet, VLANs and LACP
• Knowledge of TCP/IP and routing protocols and fundamentals
• Experience using network diagnostic and packet analysis tools
• Experience with configuring and troubleshooting LAN, WAN and wireless issues
• Experience in configuring/deploying/supporting large SDWAN infrastructure
• Experience with automation tools and scripting for network deployment and management
• Strong verbal and written interpersonal and communication skills
• Ability to work independently and troubleshoot problems with speed and efficiency
• Attention to detail and accuracy
• Experience with cloud computing platforms and services, such as AWS, Azure, or Google Cloud, and their configuration, management, and security
• Ability to work after hours or on weekends to support projects and maintenance activities

Pay Range

$92,000 - $117,600 USD

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

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