Network Engineer - SDWan Or DNAC (Catalyst Center) - 3rd Shift

TEKsystems; Durham (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services firm is seeking a Technical Services Engineer based in the United States to provide high-level support for networking issues. The role requires Tier 3 troubleshooting expertise, particularly with Cisco products, and strong customer interaction skills. The position is fully remote and offers a competitive pay range of $50.00 - $55.00 per hour, along with various benefits including medical and retirement plans.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• Intermediate Level position with substantial troubleshooting responsibilities.
• Must have proven Tier 3 support experience.
• Ability to work independently and efficiently in a remote setting.

Responsibilities

• Assess customer situations and develop action plans for resolution.
• Engage in heavy customer interactions via phone, chat, and email.
• Work on backlog cases to derive troubleshooting steps for resolution.

Skills

Tier 3 troubleshooting experience of Layer 3 Routing Protocols: OSPF, EIGRP, BGP

Enterprise level R/S experience troubleshooting large, complex networks

Strong customer service skills and communication

Education

B.S. degree in a technical field (CS/EE preferred)

Tools

Cisco technologies: VXLAN, ACI, Nexus Dashboard Orchestrator

Networking tools: Wireshark, packet captures

System Management - Catalyst Center formerly DNAC

Job description

Overview

Engineers can sit anywhere in the US, but will need to provide support during 3rd shift (EST):

3rd Shift: Midnight -8:00am EST

Top Skills

• Tier 3 troubleshooting experience of Layer 3 Routing Protocols: OSPF, EIGRP, HRSP, IGP, IRS, ISIS, Spanning Tree, and some BGP.
• Tier 3 troubleshooting experience of Layer 2 and 3 switches: Catalyst, 6500’s, 6900’s, 7600’s, 3850’s, 2911’s, 3945’s.
• Enterprise level R/S experience troubleshooting large, complex networks.
• Either Strong Catalyst Center formerly DNAC (Digital Networking Architecture Center) or Cisco SD-Wan experience
• Network access protocols: SSH, TELNET, RADIUS, TACACS

Nice to Haves: CCNP

Job Description

As part of the team, you will join a team of 30-Tier 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues, specifically with Cisco Call Manager.

Day to Day Responsibilities

1. The successful Technical Services Engineer will effectively assess the customer’s situation and help develop an action plan that will result in a resolution. This is an operations role, not a design/architecture role. This is heavy interaction with customers and troubleshooting the issues, via phone, chat, email. This role is NOT a help desk role. This person will be doing higher level troubleshooting that requires the SME to be very technical, working with multi-vendor, integrated solutions.
2. 50% of the day (4 hrs) will be spent taking customer calls for support that fall within the network monitoring space. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level.
3. 50% of the day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved). This may involve working with other engineers and/or in the virtual lab to reverse-engineer the customer's issue to derive troubleshooting steps for resolution.

Additional Skills & Qualifications

This person needs to be a self-starter who does not require hand-holding. They need to be able to figure things out quickly. Great customer service skills, communication, written and verbal, collaboration and work independently. Must be very outgoing and team-oriented.

Experience Level
Intermediate Level

DNAC/Catalyst Center Skill Requirements

• System Management - Catalyst Center formerly DNAC (Digital Networking Architecture Center), Kubernetes, and Postgres preferred
• Hands on expertise troubleshooting/supporting any of the following:
• Routing protocols: OSPF, EIGRP, BGP
• General protocols: DNS, DHCP, ARP
• Transport protocols: TCP, UDP, QUIC
• Network access protocols: SSH, TELNET, RADIUS, TACACS
• File management protocols: TFTP, FTP, SFTP, SCP
• Notification protocols: SNMP, SMTP, SYSLOG
• Cisco technologies: VXLAN, ACI Multipod/Multisite, Nexus Dashboard Orchestrator (NDO), Wireless, SD-WAN, VPN, AnyConnect, and Stealthwatch
• Networking tools: wireshark/packet captures, packet tracer, debugs/log analysis, putty/SecureCRT
• Cisco CCNA-CCIE equivalent expertise troubleshooting
• Resolution leader, problem-solving - troubleshooting methodology
• Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
• A team player focused on customer success
• B.S. degree in a technical field (CS/EE preferred)

Pay and Benefits

The pay range for this position is $50.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.