Network Engineer, Operations & Support

Meta; Santa Clara (CA); On-site; USD 106,995 - 159,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta is seeking a Network Engineer in Santa Clara, California, to support the deployment and operational health of network infrastructure globally. This role involves collaboration with design and engineering teams, and managing complex incidents across Meta's site portfolio. Candidates should have a Bachelor's degree, 2+ years of experience with network systems, and a strong analytical background. The role offers a salary range of $106,995 to $159,000, including bonuses and benefits.

Qualifications

• 2+ years of experience with large-scale network infrastructure deployment.
• Experience working with external vendors in network deployments.
• Proficient in analyzing operational datasets.

Responsibilities

• Support deployment of network infrastructure across various sites.
• Collaborate to resolve complex network incidents.
• Analyze operational metrics to identify issues and improve processes.

Skills

Network infrastructure deployment

Troubleshooting network incidents

Analyzing operational data

Collaboration with cross-functional teams

Familiarity with AI tools

Education

Bachelor's degree in Computer Science or related field

Tools

Network hardware platforms (Arista, Cisco, Juniper)

Fiber/copper test equipment

Job description

Summary

Meta is seeking a Network Engineer to join our Site Services and Edge Network Services (ENS) Operations team. In this role, you will support the deployment, integration, and ongoing operational health of network infrastructure across Meta's global site portfolio. You will work at the intersection of structured cabling, IP networking, and physical layer systems to ensure reliable connectivity for hyperscale data center and campus environments. Collaborating with network design, engineering, and cross‑functional partners, you will help drive scalable deployment strategies, resolve complex network incidents, and improve operational processes that underpin one of the world's largest and most dynamic network infrastructures.

Operations & Support Responsibilities

1. Support the deployment and integration of network infrastructure across Meta's site portfolio, including structured cabling, fiber connectivity, switching, and routing systems in data center and campus environments
2. Collaborate with cross‑functional teams, managed service providers, and third‑party vendors to investigate and resolve complex network incidents and site events affecting edge, access, and core infrastructure
3. Identify operational improvement opportunities across deployment workflows, change management processes, and support procedures to increase efficiency, reliability, and standards compliance
4. Partner with network design and engineering teams to provide field‑level feedback that informs future infrastructure designs, cabling standards, and scalability requirements
5. Analyze operational data including fault trends, deployment metrics, and vendor performance to identify systemic issues and drive prioritized corrective actions
6. Ensure accuracy and completeness of network asset records, documentation, and operational runbooks to support consistent and auditable site operations
7. Collaborate with automation and tooling teams to identify opportunities for reducing manual operational tasks, and in some cases directly implement lightweight solutions to address recurring operational gaps
8. Provide technical guidance to external vendors and field technicians to direct installation, repair, and validation activities in accordance with Meta's network standards
9. Communicate clearly on project status, incident outcomes, and operational metrics to stakeholders across engineering, operations, and site services teams
10. International and domestic travel may be required up to 25% of the time depending on business needs

Minimum Qualifications

1. Currently has, or is in the process of obtaining, a Bachelor's degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
2. Experience working with cross‑functional teams and external vendors to execute network deployments, change management activities, or incident resolution at scale
3. 2+ years of experience deploying, operating, or supporting large‑scale network infrastructure including structured cabling, fiber optic systems, and IP networking in data center or campus environments
4. Experience analyzing operational datasets or metrics to identify trends, prioritize issues, and support data‑driven decision making in a network operations context
5. Experience troubleshooting and root‑causing network incidents across physical, data link, and network layers in enterprise or data center environments
6. 2+ years of hands‑on experience with network hardware platforms and physical layer infrastructure, including switches, routers, fiber/copper test equipment, and associated installation tooling

Preferred Qualifications

1. Experience with enterprise or service provider network hardware platforms such as Arista, Cisco, Juniper, or Nexus data center switching platforms
2. Experience working within or alongside a Network Operations Center (NOC) environment, including managing against SLAs and contributing to continuous improvement programs
3. Familiarity with hyperscale data center physical infrastructure including rack elevations, structured cabling standards, fiber optic plant design, and power and cooling considerations
4. Demonstrated use of AI tools to optimize operational workflows, automate documentation, or accelerate troubleshooting and root cause analysis
5. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
6. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
7. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Public Compensation

$106,995/year to $159,000/year + bonus + equity + benefits

Industry

Internet

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the e‑Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].