Network Engineer, Operations & Support

Meta; New Albany (OH); On-site; USD 107,000 - 159,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta seeks a Network Engineer to support Site Services and ENS DC Capacity & Network across Meta's global portfolio. You will deploy, integrate, and maintain network infrastructure spanning data centers and campuses, collaborating with design, engineering, and cross-functional teams to drive scalable deployment strategies and improve operational processes.

You will analyze fault trends, maintain runbooks, and guide vendors and field technicians to ensure reliable, auditable operations.

Qualifications

• Bachelor's degree in CS/Engineering or equivalent practical experience.
• Experience with cross-functional teams and external vendors in network deployments at scale.
• 2+ years deploying or operating large-scale network infrastructure in data centers or campuses.
• Experience analyzing operational datasets to identify trends and support data-driven decisions.
• 2+ years hands-on with network hardware and physical layer infra.

Responsibilities

• Support deployment and integration of network infrastructure across data centers and campuses.
• Collaborate with cross-functional teams and vendors to resolve complex network incidents.
• Identify and implement process improvements for deployment workflows and runbooks.
• Provide feedback to design/engineering to inform future infrastructure standards.
• Analyze fault trends and metrics to drive corrective actions and reliability.
• Ensure accurate network asset records and runbooks are maintained.
• Collaborate with automation teams to reduce manual tasks and implement lightweight solutions.
• Provide guidance to vendors and field technicians per Meta's standards.
• Communicate project status and incident outcomes to stakeholders across teams.
• Travel up to 25% may be required.

Skills

Cross-functional collaboration

Data-driven decision making

Network troubleshooting

Hardware proficiency

Education

Bachelor's degree in Computer Science/Engineering or equivalent

Tools

Arista

Cisco

Juniper

Nexus switches

Job description

Meta is seeking a Network Engineer to join our Site Services and Edge Network Services (ENS) DC Capacity & Network team. In this role, you will support the deployment, integration, and ongoing operational health of network infrastructure across Meta's global site portfolio. You will work at the intersection of structured cabling, IP networking, and physical layer systems to ensure reliable connectivity for hyperscale data center and campus environments. Collaborating with network design, engineering, and cross-functional partners, you will help drive scalable deployment strategies, resolve complex network incidents, and improve operational processes that underpin one of the world's largest and most dynamic network infrastructures.

Network Engineer, Operations & Support Responsibilities:

• Support the deployment and integration of network infrastructure across Meta's site portfolio, including structured cabling, fiber connectivity, switching, and routing systems in data center and campus environments
• Collaborate with cross-functional teams, managed service providers, and third-party vendors to investigate and resolve complex network incidents and site events affecting edge, access, and core infrastructure
• Identify operational improvement opportunities across deployment workflows, change management processes, and support procedures to increase efficiency, reliability, and standards compliance
• Partner with network design and engineering teams to provide field-level feedback that informs future infrastructure designs, cabling standards, and scalability requirements
• Analyze operational data including fault trends, deployment metrics, and vendor performance to identify systemic issues and drive prioritized corrective actions
• Ensure accuracy and completeness of network asset records, documentation, and operational runbooks to support consistent and auditable site operations
• Collaborate with automation and tooling teams to identify opportunities for reducing manual operational tasks, and in some cases directly implement lightweight solutions to address recurring operational gaps
• Provide technical guidance to external vendors and field technicians to direct installation, repair, and validation activities in accordance with Meta's network standards
• Communicate clearly on project status, incident outcomes, and operational metrics to stakeholders across engineering, operations, and site services teams
• International and domestic travel may be required up to 25% of the time depending on business needs

Minimum Qualifications:

• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
• Experience working with cross-functional teams and external vendors to execute network deployments, change management activities, or incident resolution at scale
• 2+ years of experience deploying, operating, or supporting large-scale network infrastructure including structured cabling, fiber optic systems, and IP networking in data center or campus environments
• Experience analyzing operational datasets or metrics to identify trends, prioritize issues, and support data-driven decision making in a network operations context
• Experience troubleshooting and root-causing network incidents across physical, data link, and network layers in enterprise or data center environments
• 2+ years of hands-on experience with network hardware platforms and physical layer infrastructure, including switches, routers, fiber/copper test equipment, and associated installation tooling

Preferred Qualifications:

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience working within or alongside a Network Operations Center (NOC) environment, including managing against SLAs and contributing to continuous improvement programs
• Demonstrated use of AI tools to optimize operational workflows, automate documentation, or accelerate troubleshooting and root cause analysis
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Familiarity with hyperscale data center physical infrastructure including rack elevations, structured cabling standards, fiber optic plant design, and power and cooling considerations
• Experience with enterprise or service provider network hardware platforms such as Arista, Cisco, Juniper, or Nexus data center switching platforms

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today- beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Aff... We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$106,995/year to $159,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.