Network Engineer, Operations & Support

Socket.dev; Kansas City (MO); On-site; USD 107,000 - 159,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta seeks a Network Engineer to join Site Services and ENS Capacity & Network. You will deploy and support network infrastructure across data centers and campuses, including cabling, fiber, switching, and routing, working with design and cross-functional teams to resolve incidents and improve operations.

You will analyze fault trends, maintain runbooks, and partner with automation teams to reduce manual tasks while guiding vendors and technicians to standards. Travel up to 25% may be required.

Qualifications

• Bachelor's degree or equivalent practical experience in a technical field.
• Experience with cross-functional teams and external vendors to execute deployments, changes, or incident resolution at scale.
• 2+ years deploying, operating, or supporting large-scale network infrastructure (structured cabling, fiber, IP networking) in data centers or campuses.
• Experience analyzing datasets or metrics to identify trends and drive data-driven decisions in network operations.
• Experience troubleshooting and root-causing network incidents across physical, data link, and network layers in enterprise environments.
• 2+ years hands-on experience with network hardware platforms and physical layer infrastructure (switches, routers, fiber/copper test equipment, installation tooling).

Responsibilities

• Support deployment and integration of network infrastructure across site portfolio (cabling, fiber, switching, routing) in data centers and campuses.
• Collaborate with cross-functional teams, MSPs, and vendors to investigate and resolve complex network incidents.
• Identify opportunities to improve deployment workflows, change management, and support procedures for efficiency and reliability.
• Provide field-level feedback to inform future infrastructure designs and cabling standards.
• Analyze fault trends, deployment metrics, and vendor performance to drive corrective actions.
• Maintain accurate network asset records, runbooks, and documentation for auditable site operations.
• Collaborate with automation teams to reduce manual tasks and implement lightweight solutions.
• Provide technical guidance to vendors and field technicians per network standards.
• Communicate project status and incident outcomes to stakeholders across teams.
• Domestic and international travel may be required up to 25%.

Skills

Cross-functional collaboration

Network deployment

Incident resolution

Data-driven decision making

Education

Bachelor's degree in Computer Science / Computer Engineering or related field

Tools

Arista

Cisco

Juniper

Nexus

Job description

Meta is seeking a Network Engineer to join our Site Services and Edge Network Services (ENS) Capacity & Network team. In this role, you will support the deployment, integration, and ongoing operational health of network infrastructure across Meta's global site portfolio. You will work at the intersection of structured cabling, IP networking, and physical layer systems to ensure reliable connectivity for hyperscale data center and campus environments. Collaborating with network design, engineering, and cross-functional partners, you will help drive scalable deployment strategies, resolve complex network incidents, and improve operational processes that underpin one of the world's largest and most dynamic network infrastructures.

Responsibilities

• Support the deployment and integration of network infrastructure across Meta's site portfolio, including structured cabling, fiber connectivity, switching, and routing systems in data center and campus environments
• Collaborate with cross-functional teams, managed service providers, and third-party vendors to investigate and resolve complex network incidents and site events affecting edge, access, and core infrastructure
• Identify operational improvement opportunities across deployment workflows, change management processes, and support procedures to increase efficiency, reliability, and standards compliance
• Partner with network design and engineering teams to provide field-level feedback that informs future infrastructure designs, cabling standards, and scalability requirements
• Analyze operational data including fault trends, deployment metrics, and vendor performance to identify systemic issues and drive prioritized corrective actions
• Ensure accuracy and completeness of network asset records, documentation, and operational runbooks to support consistent and auditable site operations
• Collaborate with automation and tooling teams to identify opportunities for reducing manual operational tasks, and in some cases directly implement lightweight solutions to address recurring operational gaps
• Provide technical guidance to external vendors and field technicians to direct installation, repair, and validation activities in accordance with Meta's network standards
• Communicate clearly on project status, incident outcomes, and operational metrics to stakeholders across engineering, operations, and site services teams
• International and domestic travel may be required up to 25% of the time depending on business needs

Minimum Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
• Experience working with cross-functional teams and external vendors to execute network deployments, change management activities, or incident resolution at scale
• 2+ years of experience deploying, operating, or supporting large-scale network infrastructure including structured cabling, fiber optic systems, and IP networking in data center or campus environments
• Experience analyzing operational datasets or metrics to identify trends, prioritize issues, and support data-driven decision making in a network operations context
• Experience troubleshooting and root-causing network incidents across physical, data link, and network layers in enterprise or data center environments
• 2+ years of hands-on experience with network hardware platforms and physical layer infrastructure, including switches, routers, fiber/copper test equipment, and associated installation tooling

Preferred Qualifications

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Experience working within or alongside a Network Operations Center (NOC) environment, including managing against SLAs and contributing to continuous improvement programs
• Demonstrated use of AI tools to optimize operational workflows, automate documentation, or accelerate troubleshooting and root cause analysis
• Experience with enterprise or service provider network hardware platforms such as Arista, Cisco, Juniper, or Nexus data center switching platforms
• Familiarity with hyperscale data center physical infrastructure including rack elevations, structured cabling standards, fiber optic plant design, and power and cooling considerations
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

$106,995/year to $159,000/year + bonus + equity + benefits