Network Engineer, Operations & Support

Meta; Boston (MA); On-site; USD 135,000 - 191,000; Full time

Job summary

Meta's Edge Network Services team designs, deploys, and operates production networks across Meta's global footprint. You will help ensure reliability, scalability, and performance of edge network infrastructure, partnering with cross-functional teams to drive operational excellence.

You will troubleshoot incidents, implement automation with AI-powered workflows, participate in 24/7 on-call rotations, and coordinate with vendors and facilities to improve network reliability and service quality.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience.
• 8+ years of experience in designing, deploying, operating, and troubleshooting large-scale production network infrastructure.
• Experience working within a global team and collaborating with cross-functional teams in a fast-paced environment.
• Experience in configuring and troubleshooting routing and switching protocols (BGP, IS-IS, OSPF, MPLS, STP).
• Experience with TCP/IP, DHCP, DNS, IPv4/IPv6.
• Hands-on experience with multi-vendor networking hardware.
• Strong organizational and communication skills, ability to adapt to changing priorities.

Responsibilities

• Troubleshoot and resolve complex network incidents affecting production services.
• Define metrics to report quality, efficiency, and cost, evolving them over time.
• Manage related programs, budgets, and project plans.
• Develop operational process improvements and automated AI-powered workflows.
• Participate in on-call rotation and improve incident response and post-incident reviews.
• Coordinate with vendors, facilities, and partner teams for deployment and compliance.
• Support production challenges affecting capacity and reliability and drive improvements.
• Identify gaps and design scalable solutions to improve network reliability.

Skills

Network engineering

Incident response

BGP/IS-IS/OSPF

MPLS

IPv4/IPv6

TCP/IP/DNS

Multi-vendor networking

Cross-functional collaboration

On-call rotations

Education

Bachelor's degree in CS/Engineering

MS in CS/IT or related field

Tools

Enterprise networking hardware

Job description

Summary:

Meta's Edge Network Services team is responsible for the design, deployment, and operational support of production networks spanning edge, backbone IP, optical, and data center infrastructure across Meta's global footprint. In this role, you will serve as a hands-on network engineer focused on ensuring the reliability, scalability, and performance of production Edge network infrastructure that underpins Meta's ability to connect billions of people worldwide. You will partner with cross-functional teams to execute the network's efficiency, drive operational excellence, and contribute to the evolution of global network standards.

Required Skills:

Network Engineer, Operations & Support Responsibilities:

1. Troubleshoot and resolve complex network incidents affecting production site services, driving root cause analysis and implementing corrective actions to prevent recurrence

2. Formulate the right metrics and definitions of success to report and drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements

3. manage related programs, project budget plans, and budgets

4. Develop operational process improvement plans and transform with partner teams the improvements to scalable and automated AI-powered workflows by writing and reviewing the code to improve operational efficiency

5. Participate in team oncall rotation and improve issue/event escalation and emergency/incident response, including detailed after-action reviews to prevent future recurrences

6. Build cross-functional relationships and deliver results with partner teams (internally and externally) associated with all coordination, colocation operations, and compliance issues, including vendors, contractors, and stakeholders/partners

7. Support real-world operations and production challenges that affect network capacity and reliability, and take the lessons to improve current and future-generation coordination products and business processes

8. Identify operational gaps between system components and contribute to the design and delivery of scalable solutions that improve network reliability and availability efficiency

9. Participate in an oncall rotation to provide 24/7 support for production site services network infrastructure

10. Engage stakeholders across the network engineering, facilities, and vendor teams to coordinate project execution and communicate progress against milestones

11. Up to 15 percent of travel (domestic and international)

Minimum Qualifications:

Minimum Qualifications:

1. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

2. 8+ years of experience in designing, deploying, operating, and troubleshooting large-scale production network infrastructure

3. Experience working within a global team and collaborating with cross-functional teams in a fast-paced and dynamic environment with limited supervision

4. Experience in configuring and troubleshooting routing and switching protocols, including BGP, IS-IS, OSPF, MPLS, and spanning tree variants

5. Experience with network protocols including TCP/IP, DHCP, and DNS, and hands-on experience with both IPv4 and IPv6 environments

6. Experience working in multi-vendor network environments with hands-on familiarity with enterprise or hyperscale networking hardware

7. Strong organizational/multitasking skills and ability to adapt to quickly changing priorities with excellent communication skills (verbal and written)

8. Bachelor's degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience

Preferred Qualifications:

Preferred Qualifications:

1. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

2. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

3. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

4. Understanding of AI methods and tools, as well as training workloads and the demands they exert on the network. Knowledge of data-driven analysis and analytics applied to a full project lifecycle

5. Familiarity with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, power/cooling, and facility infrastructure

6. Familiarity and experience with the creation and management of Standard Operating Procedures (SOPs), Methods of Procedure (MOPS), and policies, alongside comprehensive technical and operations guidance and knowledge management practices

7. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

8. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

9. M.S. in Computer Science/Information Technology, Computer Engineering, Operations leadership, or a related discipline, or an equivalent mix of business process and technical experience

10. Some coding experience in Python, or a willingness to learn

11. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy review)

Public Compensation:

$135,000/year to $191,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affa\u00f8… (rest of equal opportunity text unchanged)

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