Network Engineer (Management Information Systems) (Provisional)

City of Buffalo; Buffalo (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

City of Buffalo is seeking a Network Engineer to oversee configuring, installing, maintaining and troubleshooting data networks, servers and VOIP systems. The role collaborates with MIS staff to resolve network OS issues, with planning and execution of network security measures.

Responsibilities include setting up LAN/WAN, configuring routers, managing CallManager and VOIP equipment, and supporting multi-platform network solutions.

Qualifications

• Bachelor’s or Associate degree with relevant network experience; MCP required.
• Experience with LAN/WAN, TCP/IP and VOIP is essential.
• Knowledge of network security and data protection practices.

Responsibilities

• Install, configure, and maintain data networks and servers.
• Troubleshoot LAN/WAN, VOIP, and server issues across departments.
• Plan and implement secure network solutions between platforms.
• Support MIS with network OS problems and user issues.

Skills

Network fundamentals

TCP/IP

LAN/WAN

Voice over IP (VOIP)

Security best practices

Problem-solving

Written and oral communication

Education

Bachelor’s Degree in Computer Science or related field

Associate Degree in Computer Science or related field

Equivalent combination of education/experience

Microsoft Certified Professional (MCP) certification

Tools

CallManager/VOIP equipment

Network hardware & protocols

Job description

The Network Engineer is responsible for overseeing and performing the configuring, installing, maintaining and troubleshooting of data networks, personal computers, servers, switches, IP Phones and other communications, to the wide area network. The incumbent works with other MIS employees to solve problems of network operating systems. General supervision is received from a higher-level MIS administrator or a designee, with wide leeway allowed for planning and carrying out the details of the work. Supervision is not a function of this position.

• Installs, maintains, configures and trouble shoots data networks using network protocols of Transmission Control Protocol and Internet Protocol and Ethernet;
• Configures modems, frame relays, multiplexes and routers;
• Manages call manager server and other VOIP equipment for adds, moves and changes;
• Plans, implements and supports network solutions between multiple platforms;
• Ensures system efficiency and integrity;
• Plans, coordinates, implements and maintains security measures to safeguard information in computer files against accidental or unauthorized modification, destruction or disclosure;
• Analyzes applications for client/server architecture and makes recommendations on same;
• Sets-up user personal computers for local area network and installs e-mail and other application software;
• Sets up for local area network and installs necessary software consistent with other city services;
• Diagnoses and resolves local area network and wide area network operating system and hardware and software problems;
• Provides network support, ranging from network components to server access;
• Performs related duties as required.

MINIMUM QUALIFICATIONS

Promotional

Continuous and permanent status in any city department as a Senior Operations Communications Coordinator for two years.

Open Competitive

• (A) Bachelors Degree from an accredited college or university in Computer Science or a closely related field and two years of full-time computer network experience;
• OR,
• (B) Associates Degree from an accredited college or university in Computer Science or a closely related field and four years of full-time computer network experience;
• (C) An equivalent combination of the foregoing within the limits of A and B.

NOTE

Computer network experience involves facilitating the communication of one computer to another, i.e., configuration and administration of local area network and wide area network, and using network operating systems.

SPECIAL REQUIREMENTFOR BOTH OPEN COMPETITIVE AND PROMOTIONAL

Possession of a Microsoft Certified Professional certification (MCP), that must be presented at time of appointment.

• Thorough knowledge of current technology involved in local and wide area networking, network flowcharting and analysis;
• Good knowledge of local and wide area network administration;
• Good knowledge of current personal computer operating systems;
• Good knowledge of computer server architecture;
• Good knowledge of IP Telephony;
• Working knowledge of data processing methodology and techniques including documentation of data security;
• Ability to maintain good working relationships with other departmental personnel, user agencies and companies;
• Ability to communicate effectively both orally and in writing;
• Physical condition commensurate with the demands of the position.