Network Engineer – Managed Services

Coordinated Business Systems; Willmar (MN); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Coordinated Business Systems is seeking a Network Engineer for our Managed Services team in central Minnesota. The role blends design, stabilization, and support across client environments, with hybrid work from Willmar or Saint Cloud and occasional client-site visits.

You will collaborate with service desk and engineers, handle complex networking issues, and contribute to high-level IT initiatives while partaking in an after-hours on-call rotation.

Qualifications

• 3+ years of Network Engineering experience in a Managed Service Provider environment.
• 5+ years of combined IT field experience (network engineering, service desk, field technician, or similar).
• Strong expertise in networking fundamentals: firewalls, switches, network protocols, and VPN; virtualization experience is a plus.

Responsibilities

• Collaborate with service desk and network engineering teams to resolve complex networking issues.
• Provide onsite and remote support to diverse client environments.
• Monitor, manage, and maintain client systems using RMM tools.
• Install, configure, troubleshoot, and resolve network, server, and end-user issues.
• Communicate project updates and issue status to clients and internal teams via PSA tools and email/phone.

Skills

Network engineering

MSP experience

Networking fundamentals

Active Directory/Azure

SonicWall Fortinet Ubiquiti

VPN

Troubleshooting

Communication skills

Tools

ConnectWise

IT Glue

Datto

Job description

The Role

Ready to take your technical expertise to the next level without burning out in the process? We believe great engineers do their best work when they're supported, challenged, and trusted, not treated like a ticket-closing machine.

We're looking for a Network Engineer to play a key role within our Managed Services team, serving as a technical expert while helping design, stabilize, and support complex client environments across central Minnesota. You'll work alongside experienced professionals, contribute to high-level IT initiatives, and help deliver the kind of service that keeps clients with us long term.

This is a hybrid, full-time role based out of our Willmar or Saint Cloud office, with a mix of remote work and client site visits throughout the region.

Position Summary

• Collaborate with the service desk and network engineering teams to resolve complex networking issues
• Provide onsite and remote support to clients across highly diverse environments
• Monitor, manage, and maintain client systems using RMM tools
• Install, configure, troubleshoot, and resolve network, server, and end-user issues
• Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, email, and phone
• Collaborate with third-party vendors to expedite issue resolution
• Manage and document service tickets with accurate time entry
• Participate in an after-hours on-call rotation (approximately 1 week every 5-6 weeks)
• Adhere to company policies, procedures, and security best practices

About Coordinated

For over 40 years, Coordinated Business Systems has empowered companies across
Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in
Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.
We’re proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing, every time.

• 3+ years of Network Engineering experience in a Managed Service Provider environment
• 5+ years of combined IT field experience (network engineering, service desk, field technician, or similar)
• Strong expertise in networking fundamentals: firewalls, switches, network protocols, and VPN; virtualization experience is a plus
• Hands‑on experience with SonicWall, Fortinet, and/or Ubiquiti preferred
• Strong working knowledge of Microsoft Active Directory and/or Azure administration
• Experience with backup and disaster recovery monitoring; familiarity with Datto and Slide preferred
• Experience supporting Microsoft Server 2016-2022 environments
• Knowledge of cybersecurity incident response and best practices
• Experience with ConnectWise and IT Glue preferred
• Excellent troubleshooting, organizational, and communication skills
• Valid driver's license, reliable transportation, and a clean driving record
• Ability to pass a drug test and CJIS authorization requirements

* OTE for this role is between $60k - $100k+ depending on your experience. We have uncapped commissions, so your success is celebrated!

Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.